Patient Account Representative (Float)

Roanoke Chowan Community Health Center; Murfreesboro (NC); On-site; USD 33,000 - 51,000; Full time

Job summary

Roanoke Chowan Community Health Center is seeking a Patient Account Representative (Float) to provide consistent front desk coverage across all sites. The role emphasizes patient experience from check-in to checkout and collaboration with the Administrative team.

Responsibilities include registering patients, processing sliding fee applications, updating account information, verifying insurance, printing schedules, contacting no-shows, and supporting access to care while maintaining

Qualifications

• High school or business school diploma required.
• Experience in a medical practice or business setting.
• Computer skills in Excel and Word.
• Ability to maintain confidentiality and work with others.
• Clear communication and independent work with team.

Responsibilities

• Meet with new patients and present services offered by RCCHC.
• Process registration forms and all necessary paperwork with patients that need assistance.
• Process sliding fee applications.
• Update and maintain patient account information.
• Verify insurance and demographic information for each patient upon check-in.
• Print patient schedules for the next day and review for delinquent accounts and updates that are needed to the patient account.
• Contact “no show” patients daily to assist with rescheduling the patient.
• Assist patients with navigating services and ensuring access to care.
• Ability to work at all sites when needed.
• Participate as an active member of the RCCHC team.
• Maintain compliance with workflows, policies and proceduresas well as other activities to support PCMH model of care and accreditation.

Job description

MPC, Murfreesboro, NC, US

POSITION TITLE: Patient Account Representative (Float) -Full Time Float PAR to ensure consistent coverage of Front Desk duties at each site.

SUPERVISORY RESPONSIBILITY: None

DEPARTMENT:Administrative

POSITION STATUS: Non - Exempt

LOCATION: Float (All Sites)

POSITION SUMMARY:The Patient Account Representativesupports and furthers the organization’s mission. The Patient Account Representative is responsible for patient experience upon entering the clinic and leaving the clinical. The Patient Account Representative will model behaviors consistent with the published values and the Code of Conduct of RCCHC.

POPULATION SERVED: Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents, migrants and seasonal farmworkers, as well as, visitors of Hertford, Bertie, Northampton, Gates, Washington and surrounding counties, regardless of their ability to pay.

QUALIFICATIONS:

• Must be a graduate of an accredited high school or business school
• Must have work experience in a business or medical practice
• Must have computer skills in Excel and Word
• Works effectively with others and is able to organize workload, as well as assume responsibility and maintain confidentiality
• Must be able to work independently, exercise appropriate decision-making skills, and function effectively on a team
• Must be able to speak and communicate clearly and effectively

ESSENTIAL FUNCTIONS:

• Meet with new patients and present services offered by RCCHC
• Process registration forms and all necessary paperwork with patients that need assistance
• Process sliding fee applications
• Update and maintain patient account information
• Verify insurance and demographic information for each patient upon check-in
• Print patient schedules for the next day and review for delinquent accounts and updates that are needed to the patient account
• Contact “no show” patients daily to assist with rescheduling the patient
• Assist patients with navigating services and ensuring access to care
• Ability to work at all sites when needed
• Participate as an active member of the RCCHC team
• Maintain compliance with workflows, policies and proceduresas well as other activities to support PCMH model of care and accreditation

Other job duties may be required that are not listed above.