Patient Account Navigator - Float (Full-Time)

Roanoke Chowan Community Health Center; Murfreesboro (NC); On-site; USD 33,000 - 51,000; Full time

Job summary

Roanoke Chowan Community Health Center is seeking a Patient Account Representative (Float) to provide consistent front desk coverage across all sites. The role emphasizes patient experience from check-in to checkout and collaboration with the Administrative team.

Responsibilities include registering patients, processing sliding fee applications, updating account information, verifying insurance, printing schedules, contacting no-shows, and supporting access to care while maintaining

Qualifications

• High school or business school diploma required.
• Experience in a medical practice or business setting.
• Computer skills in Excel and Word.
• Ability to maintain confidentiality and work with others.
• Clear communication and independent work with team.

Responsibilities

• Meet with new patients and present services offered by RCCHC.
• Process registration forms and all necessary paperwork with patients that need assistance.
• Process sliding fee applications.
• Update and maintain patient account information.
• Verify insurance and demographic information for each patient upon check-in.
• Print patient schedules for the next day and review for delinquent accounts and updates that are needed to the patient account.
• Contact “no show” patients daily to assist with rescheduling the patient.
• Assist patients with navigating services and ensuring access to care.
• Ability to work at all sites when needed.
• Participate as an active member of the RCCHC team.
• Maintain compliance with workflows, policies and proceduresas well as other activities to support PCMH model of care and accreditation.

Job description

Roanoke Chowan Community Health Center is seeking a Patient Account Representative (Float) to provide consistent front desk coverage across all sites. The role emphasizes patient experience from check-in to checkout and collaboration with the Administrative team.

Responsibilities include registering patients, processing sliding fee applications, updating account information, verifying insurance, printing schedules, contacting no-shows, and supporting access to care while maintaining