Patient Account Representative (ACC)

Roanoke Chowan Community Health Center; United States; On-site; USD 32,000 - 44,000; Full time

Job summary

Roanoke Chowan Community Health Center is seeking a Patient Account Representative (ACC) to support patient experience from registration through departure in our Administrative department. The role emphasizes accurate data handling, insurance verification, and effective communication with patients.

The position requires high school or business school education, experience in a medical or business setting, and fluency in English and another language.

Qualifications

• Must be a graduate of an accredited high school or business school.
• Must have work experience in a business or medical practice.
• Must have computer skills in Excel and Word.
• Works effectively with others and is able to organize workload, as well as assume responsibility and maintain confidentiality.
• Must be able to work independently, exercise appropriate decision-making skills, and function effectively on a team.
• Must be able to speak and communicate clearly and effectively.
• Bilingual.

Responsibilities

• Meet with new patients and present services offered by RCCHC.
• Process registration forms and all necessary paperwork with patients that need assistance.
• Process sliding fee applications.
• Update and maintain patient account information.
• Verify insurance and demographic information for each patient upon check-in.
• Print patient schedules for the next day and review for delinquent accounts and updates that are needed to the patient account.
• Contact “no show” patients daily to assist with rescheduling the patient.
• Assist patients with navigating services and ensuring access to care.
• Balance batch reports daily.
• Answer phone calls.
• Ability to work at all sites when needed.
• Participate as an active member of the RCCHC team.
• Maintain compliance with workflows, policies and proceduresas well as other activities to support PCMH model of care and accreditation.
• Other job duties may be required that are not listed above.

Skills

Bilingual

Communication

Teamwork

Education

High school diploma

Business school diploma

Tools

Excel

Word

Job description

Remote

POSITION TITLE

Patient Account Representative (ACC)

SUPERVISORY RESPONSIBILITY

None

DEPARTMENT

Administrative

POSITION STATUS

Non - Exempt

LOCATION

Ahoskie Comprehensive Care

POSITION SUMMARY

The Patient Account Representative supports and furthers the organization’s mission. The Patient Account Representative is responsible for patient experience upon entering the clinic and leaving the clinical. The Patient Account Representative will model behaviors consistent with the published values and the Code of Conduct of RCCHC.

POPULATION SERVED

Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents, migrants and seasonal farmworkers, as well as, visitors of Hertford, Bertie, Northampton, Gates, Washington and surrounding counties, regardless of their ability to pay.

QUALIFICATIONS

• Must be a graduate of an accredited high school or business school
• Must have work experience in a business or medical practice
• Must have computer skills in Excel and Word
• Works effectively with others and is able to organize workload, as well as assume responsibility and maintain confidentiality
• Must be able to work independently, exercise appropriate decision-making skills, and function effectively on a team
• Must be able to speak and communicate clearly and effectively
• Bilingual

ESSENTIAL FUNCTIONS

• Meet with new patients and present services offered by RCCHC
• Process registration forms and all necessary paperwork with patients that need assistance
• Process sliding fee applications
• Update and maintain patient account information
• Verify insurance and demographic information for each patient upon check-in
• Print patient schedules for the next day and review for delinquent accounts and updates that are needed to the patient account
• Contact “no show” patients daily to assist with rescheduling the patient
• Assist patients with navigating services and ensuring access to care
• Balance batch reports daily
• Answer phone calls
• Ability to work at all sites when needed
• Participate as an active member of the RCCHC team
• Maintain compliance with workflows, policies and proceduresas well as other activities to support PCMH model of care and accreditation
• Other job duties may be required that are not listed above.