Patient Account Representative (Float)

Rcchc; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

RCCHC is seeking a Patient Account Representative (Float) to support front desk duties across all sites. The role focuses on patient experience from entry to exit, billing tasks, and enrollment processes within RCCHC’s Administrative department.

The position requires a high school or business school diploma, experience in a medical practice, and proficiency in Excel/Word, with strong communication and teamwork abilities. The role supports a non-exempt, full-time schedule at multiple sites.

Qualifications

• Graduated from an accredited high school or business school.
• Experience in a business or medical practice.
• Proficient with Excel and Word.
• Ability to work independently and as part of a team.
• Strong communication and confidentiality skills.

Responsibilities

• Meet with new patients and present services offered by RCCHC.
• Process registration forms and all necessary paperwork with patients that need assistance.
• Process sliding fee applications.
• Update and maintain patient account information.
• Verify insurance and demographic information for each patient upon check-in.
• Print patient schedules for the next day and review for delinquent accounts and updates that are needed to the patient account.
• Contact no show patients daily to assist with rescheduling the patient.
• Assist patients with navigating services and ensuring access to care.
• Ability to work at all sites when needed.
• Participate as an active member of the RCCHC team.
• Maintain compliance with workflows, policies and procedures as well as other activities to support PCMH model of care and accreditation.

Skills

Teamwork

Communication

Independent work

Confidentiality

Education

High School Diploma or Business School Diploma

Tools

Excel

Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

MPC, Murfreesboro, NC, US

6 days ago Requisition ID: 1622

POSITION TITLE:

Patient Account Representative (Float) -Full Time Float PAR to ensure consistent coverage of Front Desk duties at each site.

SUPERVISORY RESPONSIBILITY:

None

DEPARTMENT:

Administrative

POSITION STATUS:

Non - Exempt

LOCATION:

Float (All Sites)

POSITION SUMMARY:

The Patient Account Representativesupports and furthers the organization’s mission. The Patient Account Representative is responsible for patient experience upon entering the clinic and leaving the clinical. The Patient Account Representative will model behaviors consistent with the published values and the Code of Conduct of RCCHC.

POPULATION SERVED:

Roanoke Chowan Community Health Center will provide open access, community-oriented primary care of the highest quality to all residents, migrants and seasonal farmworkers, as well as, visitors of Hertford, Bertie, Northampton, Gates, Washington and surrounding counties, regardless of their ability to pay.

QUALIFICATIONS:

• Must be a graduate of an accredited high school or business school
• Must have work experience in a business or medical practice
• Must have computer skills in Excel and Word
• Works effectively with others and is able to organize workload, as well as assume responsibility and maintain confidentiality
• Must be able to work independently, exercise appropriate decision-making skills, and function effectively on a team
• Must be able to speak and communicate clearly and effectively

ESSENTIAL FUNCTIONS:

• Meet with new patients and present services offered by RCCHC
• Process registration forms and all necessary paperwork with patients that need assistance
• Process sliding fee applications
• Update and maintain patient account information
• Verify insurance and demographic information for each patient upon check-in
• Print patient schedules for the next day and review for delinquent accounts and updates that are needed to the patient account
• Contact "no show" patients daily to assist with rescheduling the patient
• Assist patients with navigating services and ensuring access to care
• Ability to work at all sites when needed
• Participate as an active member of the RCCHC team
• Maintain compliance with workflows, policies and proceduresas well as other activities to support PCMH model of care and accreditation

Other job duties may be required that are not listed above.