Patient Account Representative

REVCO SOLUTIONS INC; United States; Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life coverage

Disability coverage

401(k) match

PTO

Paid holidays

Performance bonus

Job summary

REVCO Solutions Inc. is seeking a Patient Account Representative to support patients with accounts, balances, and related questions in a fast-paced healthcare call center.

Ideal candidates show strong communication, empathy, and accuracy while handling insurance inquiries, claims, and billing matters. A high school diploma is required, and candidates should be proficient with basic computer applications. Competitive benefits and a performance bonus are offered.

Qualifications

• Excellent verbal and written communication with a compassionate, patient-centered approach.
• Strong problem-solving abilities and professionalism in challenging situations.
• Ability to multitask, navigate computer systems, and type accurately.

Responsibilities

• Answer inbound calls from patients and address inquiries with empathy and professionalism.
• Assist patients with insurance inquiries, claims, and billing matters.
• Provide information about medical procedures, services, and healthcare questions.
• Document patient interactions and update systems per guidelines.

Skills

Communication skills

Empathy

Multitasking

Problem solving

Education

High school diploma

Job description

All Jobs > Patient Account Representative

Join Our High-Energy Healthcare Call Center Team!

At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team!

As a Patient Account Specialist, you will play a vital role in assisting the patients we serve by ensuring they receive the support and guidance they need. You will assist the patient with understanding their account and then work with the patient on resolving their balance.

For our valued team members, we offer an amazing bonus led by our Performance Bonus Plan, an innovative program designed to reward our top performing team members.

Other Benefits Include:

• Medical, Dental, Vision, Life and Disability Coverage
• 401(k) Savings Plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays

As a valued team member your responsibilities will include:

• Answering inbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism.
• Assisting patients with insurance inquiries, claims, and billing matters.
• Providing information about medical procedures, services, and general healthcare inquiries.
• Documenting patient interactions and updating relevant systems according to established guidelines.

To excel in this role, you should possess the following qualifications:

• Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach.
• Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
• Ability to multitask, navigate computer systems efficiently, and type accurately.

Requirements:

• High school diploma or equivalent.
• Proficient in basic computer applications and the ability to learn new software quickly.
• Empathy, compassion, and a genuine desire to help others.
• Strong attention to detail.