Patient Accounts Representative

Citrus Cardiology Consultants, P.L.L.C.; Inverness (FL); Presencial; USD 40.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Vision insurance

Health Savings Account (HSA)

Life insurance

Paid Time Off (PTO)

Supplemental plan available

Descripción de la vacante

Citrus Cardiology Consultants, P.L.L.C. is seeking a Patient Account Representative to manage patient billing with accuracy and courtesy. You will explain financial responsibilities, arrange payment plans, and respond to inquiries while ensuring compliance with policies and healthcare regulations.

The role requires strong communication and empathy, attention to detail, and experience in medical billing. Benefits are included and the team collaborates to support patient financial care.

Formación

• 2 years of office experience in medical billing / collections.
• 2 years customer service.
• Excellent verbal and written communication skills with a high level of professionalism.
• Strong attention to detail, organizational ability, and analytical thinking.

Responsabilidades

• Communicate directly with patients to explain their financial responsibilities and payment options.
• Establish payment arrangements for outstanding account balances in accordance with company policy.
• Respond promptly and professionally to patient inquiries and concerns regarding statements or balances.
• Contact insurance companies to verify eligibility and benefit information.
• Document all patient calls and account activity accurately and promptly in eCW (eClinicalWorks).
• Assist with general billing and collection activities as assigned to support the department’s overall goals.

Conocimientos

Communication

Empathy

Attention to detail

Educación

High School Diploma or equivalent

Associates degree preferred

Herramientas

eCW (eClinicalWorks)

Descripción del empleo

The Patient Account Representative is responsible for managing patient billing and payment processes with accuracy, courtesy, and efficiency. This position requires a balance of strong communication skills and empathy to help patients understand and meet their financial obligations while maintaining compliance with company policies and healthcare regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Communicate directly with patients to explain their financial responsibilities and payment options.
• Work with patients to establish payment arrangements for outstanding account balances in accordance with company policy.
• Respond promptly and professionally to patient inquiries and concerns regarding statements or balances.
• Contact insurance companies via phone or online portals to verify eligibility and benefit information.
• Document all patient calls and account activity accurately and promptly in eCW (eClinicalWorks).
• Assist with general billing and collection activities as assigned to support the department’s overall goals.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or equivalent required; Associates degree preferred
• 2 years of office experience in medical billing / collections preferred
• 2 years customer service required
• Excellent verbal and written communication skills with a high level of professionalism.
• Strong attention to detail, organizational ability, and analytical thinking.

Why Join Us?

Benefits Include:

• Medical insurance
• Vision insurance
• Health Savings Account (HSA)
• Life insurance
• Paid Time Off (PTO)
• Additional supplemental plan available as well!