Patient Account Representative - Duke

Revco Solutions; Durham (NC); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

Life and Disability Coverage

401(k) with Company Match

PTO

Paid Holidays

Performance Bonus Plan

Job summary

Revco Solutions in Durham, NC is seeking a Patient Account Specialist to support patients with account questions and balance resolution. This on-site role requires empathy, strong communication, and a detail-oriented approach while delivering high-quality service.

You will handle inbound calls, explain insurance and billing matters, document interactions, and contribute to a fast-paced call center team that rewards performance through a bonus plan.

Qualifications

• High school diploma or equivalent is required.
• Proficient in basic computer applications and quick to learn new software.
• Empathy, compassion, and a genuine desire to help others.
• Strong attention to detail in all patient interactions.

Responsibilities

• Answer inbound calls from patients with empathy and professionalism.
• Assist patients with insurance inquiries, claims, and billing matters.
• Provide information about medical procedures, services, and healthcare inquiries.
• Document patient interactions and update systems according to guidelines.

Skills

Excellent communication

Problem solving

Multitasking

Empathy and patient-centered approach

Education

High school diploma or equivalent

Tools

Basic computer applications

Job description

Description

***On-Site Mon - Fri 8a to 5p***

Join Our High-Energy Healthcare Call Center Team!

At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team!

As a Patient Account Specialist, you will play a vital role in assisting the patients we serve by ensuring they receive the support and guidance they need. You will assist the patient with understanding their account and then work with the patient on resolving their balance.

For our valued team members, we offer an amazing bonus led by our Performance Bonus Plan, an innovative program designed to reward our top performing team members.

Other Benefits Include:

• Medical, Dental, Vision, Life and Disability Coverage
• 401(k) Savings Plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays

As a valued team member your responsibilities will include:

• Answering inbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism.
• Assisting patients with insurance inquiries, claims, and billing matters.
• Providing information about medical procedures, services, and general healthcare inquiries.
• Documenting patient interactions and updating relevant systems according to established guidelines.

To excel in this role, you should possess the following qualifications:

• Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach.
• Strong problem solving skills and the ability to handle challenging situations with empathy and professionalism.
• Ability to multitask, navigate computer systems efficiently, and type accurately.

Requirements:

• High school diploma or equivalent.
• Proficient in basic computer applications and the ability to learn new software quickly.
• Empathy, compassion, and a genuine desire to help others.
• Strong attention to detail.