Patient Access & Visitor Concierge

Towne Park LLC; Dallas (TX); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

401k retirement savings plan

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

Job summary

Towne Park LLC is seeking a Visitor Management Concierge to welcome patients and visitors at the hospital entrances, delivering courteous, efficient service in a safety-conscious environment.

Positioned at all hospital entry points, this role supports Baylor Scott and White Public Safety, helping maintain privacy, provide directions, and respond to inquiries while adhering to HIPAA/PHI standards. A high school diploma is preferred, with customer service experience valued.

Qualifications

• Related customer service experience and/or training; OR equivalent combination of education and experience.
• Ability to read and write standard English.
• Ability to multitask and prioritize tasks under pressure.
• Strong communication and interpersonal skills with diverse backgrounds.

Responsibilities

• Arrive and check-in all visitors, vendors, and patients, and issue visible badges.
• Enter visitor information into the hospital database while protecting patient privacy (HIPAA/PHI).
• Monitor screening equipment and follow established workflows.
• Report anything suspicious to Public Safety for evaluation and response.
• Assist patients and guests with inquiries, directions and questions about the facility or services.

Skills

Customer service

De-escalation

Multitasking

Communication

Attention to detail

Education

High School Diploma or GED

Job description

Towne Park LLC is seeking a Visitor Management Concierge to welcome patients and visitors at the hospital entrances, delivering courteous, efficient service in a safety-conscious environment.

Positioned at all hospital entry points, this role supports Baylor Scott and White Public Safety, helping maintain privacy, provide directions, and respond to inquiries while adhering to HIPAA/PHI standards. A high school diploma is preferred, with customer service experience valued.