Patient Access Coordinator - Baylor Scott & White Temple

townepark; Temple (TX); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

401k

Paid Time Off (PTO)

Medical, Dental, & Vision Insurance

Flex Pay

Job summary

Towne Park is seeking a Visitor Management Concierge for our Baylor Scott and White contracted hospital. You will welcome patients and guests, manage badges, and support a secure entry environment at multiple hospital entrances.

This role requires strong customer service, English communication, and the ability to multitask in a fast-paced hospital setting. Part-time and full-time shifts available, with varying day/evening/overnight coverage.

Qualifications

• Excellent customer service skills and a friendly demeanor.
• Ability to read and write standard English.
• Must pass criminal background and drug screen.

Responsibilities

• Greet visitors, vendors and patients; issue visible badges.
• Enter visitor data into the hospital database with privacy compliance.
• Monitor screening equipment and follow safety workflows.
• Assist guests with inquiries and directions.

Skills

Customer service

English proficiency

Multitasking

Communication

Attention to detail

Education

High School diploma or GED

Tools

Hospital database entry

Job description

At Towne Park, it's more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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Job details

• Pay: From $18-$20 per hour
• Job Type: Part-time & Full time
• Shift & Schedule: 8-hour shift/ Day shift/ Evening shift/ Overnight Shift/ Rotating Weekends/ Holidays
• Work Setting : In-Person/ Hospital Setting

Benefits

• Voluntary Benefits
• Flex Pay
• 401k
• Paid Time Off (PTO)
• Medical, Dental, & Vision Insurance

Job Description

Towne Park is a premiere hospitality company contracted with Baylor Scott & White. We are seeking individuals to provide outstanding customer service to all that enter the hospital.

As a Visitor Management Concierge, we are responsible for welcoming and greeting patients to the facility in a friendly, efficient, and courteous manner. This role collaborates directly with Baylor Scott and White Public Safety to ensure a safe and secure environment for all hospital entrants. Positioned at all hospital entrances, the Visitor Management Concierge is a vital part of the patient and visitor experience. Additionally, the VMC monitors the Weapons Detection Software program under the direction of Public Safety.

Essential Functions

• Arrive and check-in all visitors, vendors, and patients, providing visible badges for their duration in the hospital.
• Accurately enter visitor information into the hospital database while maintaining patient privacy in compliance with HIPAA and PHI standards.
• Monitor screening equipment provided by BSW and follow respective workflows.
• Promptly report anything suspicious to Public Safety for further evaluation and response.
• Assist patients and guests with inquiries, directions, and initial questions regarding the facility or services.

Knowledge & Skills

• Knowledge of principles and processes for providing customers and personal services.
• Ability to read and write standard English language
• Ability to multitask
• Ability to prioritize tasks and remain calm in stressful situations
• Ability to de-escalate and remain calm in stressful situations
• Ability to work independently
• Ability to perform general typing and/or basic computer skills
• Ability to remain calm and composed under pressure
• Strong communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds
• Attention to detail and consistent adherence to safety protocols

Work Experience

Related customer service experience and/or training; OR equivalent combination of education and experience

Education

High School diploma or general education degree (GED) preferred

Required Licensure, Certification, etc.

Must be at least 18 years of age and be able to pass a criminal background and drug screen

Must obtain immunizations and medical tests as required by Baylor Scott and White.

Towne Park is committed to offering competitive, fair, and commensurate compensation. Towne Park is an Equal Opportunity Employer.

Additional Job Details

• Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $18-$20 per hour
• Work Schedule: The work schedule for this position is the following: 8-hour shift/ Day shift/ Evening shift/ Overnight Shift/ Rotating Weekends/ Holidays.
• Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.
• Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
• Seasonal and temporary roles are not eligible for benefits outlined above.

Summary

The Visitor Management Concierge is responsible for welcoming and greeting patients to the facility in a friendly, efficient, and courteous manner. This role collaborates directly with Baylor Scott and White Public Safety to ensure a safe and secure environment for all hospita