Patient Access Team Representative - Orthopedic Surgeons

Champlain Valley Physicians Hospital, Inc.; City of Plattsburgh (NY); On-site; USD 30,000 - 43,000; Full time

Job summary

Champlain Valley Physicians Hospital, Inc. seeks a Patient Access Team Representative to interview patients, collect demographics, and input data into the EMR system.

You will distribute confidential information, schedule tests and follow-ups, and coordinate with clinical departments as needed. The role requires two years of customer service experience, strong English literacy, and proficiency with front-desk tasks, phone handling, and medical terminology.

Qualifications

• High School Graduate or GED required.
• Ability to read, write in English is required.
• Associates Degree in Business or Healthcare preferred.
• Minimum of two years customer service experience or receptionist work experience required.
• Ability to accurately type 30 words per minute required.
• Experience with answering phones, taking and routing messages.
• Experience successfully using Group Management, GE Centricity EMR, EPaces, Soarian Scheduling, and EPIC preferred.

Responsibilities

• Interview and collect patient demographics and record into EMR.
• Distribute required patient information confidentially and schedule tests and follow-up appointments.
• Monitor provider schedules, answer phones, and document in the EMR.
• Order inventory and communicate with ancillary and clinical departments as needed.
• Manage referrals to specialty practices and obtain prior authorizations from insurance companies.
• Maintain up-to-date patient insurance information as verified.

Skills

English reading/writing

Customer service experience

Typing speed 30 wpm

Phone handling

EMR experience familiarity

Education

High School Diploma or GED

Associates Degree in Business or Healthcare

Tools

Group Management

GE Centricity EMR

EPaces

Soarian Scheduling

EPIC

Job description

Building Name: CVPH - Medical Office Building (206)

Location Address: 206 Cornelia Street, Plattsburgh New York

Regular

Department: CVPH - Orthopedics and Neurosurgery

Full Time

Standard Hours: 40

Biweekly Scheduled Hours: 80

Shift: Day

Primary Shift: 7:15 AM - 3:45 AM

Weekend Needs: As Scheduled

Salary Range: Min $21.54 Mid $26.39 Max $31.23

Per the Collective Bargaining Agreement, current bargaining unit employees have priority consideration for this position if they apply within seven (7) days of the posting date. After this period, all applicants will be considered equally.

Primary: 7:15am-3:45pm

Secondary: 7:30am-4:00pm

GENERAL SUMMARY:

Under the direction of the Practice Supervisor, the Patient Access Team Representative (PATR) will interview and collect patient demographic, and record it into the practice’s EMR information system. The PATR is also responsible for distributing required patient information in a confidential manner, scheduling the appropriate tests, follow up appointments, monitoring provider schedules, answering telephones and documentation in the EMR, ordering inventory and communicating with ancillary and clinical departments when necessary. The PATR will manage all referrals to speciality practices and obtain prior authorizations from insurance companies. PATR will work with insurance companies to maintain a working knowledge of changing insurance requirements; and update patient insurance info as verified.

QUALIFICATIONS:

Education/Skills Required:

1. High School Graduate or GED required.
2. Ability to read, write in English is required.
3. Successful completion of a CVPH medical terminology exam preferred.
4. Associates Degree in Business or Healthcare preferred.
5. Minimum of two years customer service experience or receptionist work experience required.
6. Ability to accurately type 30 words per minute required.
7. Experience with answering phones, taking and routing messages.
8. Experience successfully using Group Management, GE Centricity EMR, EPaces, Soarian Scheduling, and EPIC preferred.

As applicable, the individual has training/competency in attending to the special needs and/or behaviors appropriate to the age of the patients for which care is being provided.

This is a bargaining union position.