Patient Access Representative

OrthoNY; Boght Corners (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

OrthoNY is seeking a Patient Access Representative to greet patients and manage registration and payment processes in the NY-Admin Office. You will capture registration information, verify insurance details, and support patient flow with accurate data entry into the EMR/PM system.

The role requires strong communication skills, meticulous attention to detail, and the ability to multi-task in a fast-paced orthopedic setting. Mon-Fri schedule with in-person office duties.

Qualifications

• High School Diploma required; some higher education preferred.
• Knowledge of medical insurances preferred.
• Experience working with an EMR/PM required.
• Exceptional written, verbal and interpersonal communication skills.
• Highly organized with strong attention to detail.

Responsibilities

• Prepare appointments for the following day to ensure accurate data and complete forms.
• Greet patients promptly and professionally.
• Answer incoming phone calls in a professional manner.
• Review data/forms with patients to ensure accurate EMR records.
• Collect copayments and balances accurately.
• Operate OrthoNY’s practice management system per guidelines.
• Coordinate with other departments to ensure timely processing of patient information.
• Reconcile daily payments and close daily financial batches.

Skills

Customer service

Communication skills

EMR/PM experience

Education

High School Diploma

Tools

EMR/PM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Access Representative

Full Time Clerical Orthopedics NY-Admin Office, Latham, NY, US

Salary Range: $18.00 To $23.00 Hourly

We are looking for a Patient Service Representative to join the team! We're looking for an outgoing, welcoming Patient Service Representative to communicate with our patients!

Monday-Friday 8am-4:30pm

General Description

As the first impression of our practice, the Patient Access Representative pleasantly and professionally greets all patients with a high level of positive customer service while also providing patient support through texting. They must accurately and efficiently collect and enter registration information needed to facilitate proper processing and payment follow-through for all services rendered.

Responsibilities

• Prepare appointments for the following day to ensure accuracy of data – to include but not limited to ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status has been properly identified and insurance responsibility is accurate;
• Greets patients promptly and professionally;
• Professionally answers incoming phone calls;
• Reviews any necessary data/forms with patient to ensure accurate and complete records are in the EMR;
• Properly collects copayments and balances;
• Performs responsibilities within OrthoNY’s practice management system in a standard manner as defined by the Patient Access Supervisor/Manager;
• Works and communicates with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic;
• Reconciles daily payments received with the system batch, ensuring proper accounting for all payments taken, accurately compiling reports and closing individual financial batches for each day;
• Reviews patient follow-up requirements on check out, making any necessary follow-up appointments as well as following proper protocols for any tests needing to be scheduled;
• Prints (or sends to patient portal) any handouts that need to be given to the patient;
• Maintains a high level of confidentiality and complies with HIPAA standards;
• Maintains a neat and organized workspace, and restocks supplies as needed;
• Travels to other offices as needed for coverage;
• Other duties as assigned.

Qualifications

• High School Diploma required; some higher education preferred;
• Knowledge of medical insurances preferred;
• Experience working with an EMR/PM required;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Quick thinker with ability to pivot in a fast-paced environment;
• Ability to multi-task in a high-volume environment is a must;
• Ability to travel to various OrthoNY locations if needed. Reliable transportation is essential.