Patient Access Team Representative - Orthopedic Surgeons

UVM Health Network - Champlain Valley Physicians Hospital; City of Plattsburgh (NY); Sur place; USD 25 000 - 30 000; Plein temps

Résumé du poste

UVM Health Network - Champlain Valley Physicians Hospital is seeking a Patient Access Team Representative (PATR) to interview patients, collect demographics, and input data into the EMR system. You will schedule tests and follow-up appointments, manage referrals, and work with insurers for authorizations.

The role requires English literacy, 2 years of customer service or receptionist experience, and proficiency with EMR systems like GE Centricity, EPACES, Soarian, or EPIC.

Qualifications

• High school diploma or equivalent is required.
• Associates degree in healthcare or business preferred.
• Experience with patient scheduling and medical terminology preferred.

Responsabilités

• Interview patients and collect demographics for the EMR.
• Schedule tests and follow-up appointments; manage referrals.
• Communicate with insurance and obtain authorizations as needed.
• Answer phones, route messages, and update patient information in EMR.

Connaissances

English literacy

Typing 30 wpm

Customer service

Phone handling

Formation

High School/GED

Associates degree in Healthcare/Business

Medical terminology exam (preferred)

Outils

GE Centricity EMR

EPaces

Soarian Scheduling

EPIC

Description du poste

Per the Collective Bargaining Agreement, current bargaining unit employees have priority consideration for this position if they apply within seven (7) days of the posting date. After this period, all applicants will be considered equally.

Primary: 7:15am-3:45pm

Secondary: 7:30am-4:00pm

GENERAL SUMMARY:

Under the direction of the Practice Supervisor, the Patient Access Team Representative (PATR) will interview and collect patient demographic, and record it into the practice's EMR information system. The PATR is also responsible for distributing required patient information in a confidential manner, scheduling the appropriate tests, follow up appointments, monitoring provider schedules, answering telephones and documentation in the EMR, ordering inventory and communicating with ancillary and clinical departments when necessary. The PATR will manage all referrals to speciality practices and obtain prior authorizations from insurance companies. PATR will work with insurance companies to maintain a working knowledge of changing insurance requirements; and update patient insurance info as verified.

QUALIFICATIONS:

• 1.High School Graduate or GED required.
• 2.Ability to read, write in English is required.
• 3.Successful completion of a CVPH medical terminology exam preferred.
• 4.Associates Degree in Business or Healthcare preferred.
• 5.Minimum of two years customer service experience or receptionist work experience required.
• 6.Ability to accurately type 30 words per minute required.
• 7.Experience with answering phones, taking and routing messages.
• 8.Experience successfully using Group Management, GE Centricity EMR, EPaces, Soarian Scheduling, and EPIC preferred.

As applicable, the individual has training/competency in attending to the special needs and/or behaviors appropriate to the age of the patients for which care is being provided.