Patient Access Representative

OrthoNY; City of Saratoga Springs (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

OrthoNY in Saratoga Springs, NY is seeking a Patient Access Representative to join our new clinic, delivering a friendly, first-impression experience and handling registration data entry and payment processing for services.

The role requires a high school diploma, prior medical office experience and EMR/PM familiarity. Shifts are Monday–Friday, 8:00 am–4:30 pm, with travel to other locations as needed.

Qualifications

• High School Diploma required; some higher education preferred.
• Experience in a professional medical office setting.
• Knowledge of medical insurances preferred.
• Experience working with an EMR/PM required.
• Exceptional written, verbal and interpersonal communication skills.
• Highly organized with strong attention to detail.
• Ability to multi-task in a high-volume environment is a must.

Responsibilities

• Prepare appointments for the following day to ensure accuracy of data, including required fields and forms.
• Greet patients promptly and professionally.
• Professionally answer incoming phone calls.
• Review data/forms with patient to ensure accurate records in the EMR.
• Collect copayments and balances.
• Work within the practice management system as defined by supervisor.
• Coordinate with other departments to ensure timely processing of patient information.
• Reconcile daily payments and close daily financial batches.
• Review follow-up requirements and schedule tests as needed.
• Print or send handouts to patients.
• Maintain confidentiality and HIPAA compliance.

Skills

Customer service

Communication skills

Organizational skills

Multi-tasking

Education

High School Diploma

Some higher education

Tools

EMR/PM system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Access Representative

Full Time Clerical Orthopedics NY-Saratoga Springs, Saratoga Springs, NY, US

16 days ago Requisition ID: 2329

Salary Range: $18.00 To $23.00 Hourly

We are growing and are looking for a Patient Access Representative to join the team at our brand new Saratoga Springs clinic!

Monday-Friday 8am-4:30pm

General Description

As the first impression of our practice, the Patient Access Representative pleasantly and professionally greets all patients with a high level of positive customer service. They must accurately and efficiently collect and enter registration information needed to facilitate proper processing and payment follow-through for all services rendered.

Responsibilities

• Prepare appointments for the following day to ensure accuracy of data – to include but not limited to ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status has been properly identified and insurance responsibility is accurate;
• Greets patients promptly and professionally;
• Professionally answers incoming phone calls;
• Reviews any necessary data/forms with patient to ensure accurate and complete records are in the EMR;
• Properly collects copayments and balances;
• Performs responsibilities within OrthoNY’s practice management system in a standard manner as defined by the Patient Access Supervisor/Manager;
• Works and communicates with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic;
• Reconciles daily payments received with the system batch, ensuring proper accounting for all payments taken, accurately compiling reports and closing individual financial batches for each day;
• Reviews patient follow-up requirements on check out, making any necessary follow-up appointments as well as following proper protocols for any tests needing to be scheduled;
• Prints (or sends to patient portal) any handouts that need to be given to the patient;
• Maintains a high level of confidentiality and complies with HIPAA standards;
• Maintains a neat and organized workspace, and restocks supplies as needed;
• Travels to other offices as needed for coverage;
• Other duties as assigned.

Qualifications

• High School Diploma required; some higher education preferred;
• Experience in a professional medical office setting;
• Knowledge of medical insurances preferred;
• Experience working with an EMR/PM required;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Ability to multi-task in a high-volume environment is a must;

Other Information

• Ability to travel to various OrthoNY locations if needed. Reliable transportation is essential.