Patient Access Representative

OrthoNY, LLP.; City of Schenectady (NY); On-site; USD 19,000 - 23,000; Full time

Job summary

OrthoNY, LLP. is seeking a Patient Access Representative in Schenectady, NY. This full-time clerical position focuses on greeting patients, collecting registrations, verifying insurance, and ensuring accurate EMR entries.

You’ll handle copayments, schedule follow-ups, and coordinate with multiple departments to maintain smooth clinic throughput. The role requires HIPAA compliance, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School Diploma required; some higher education preferred.
• Experience with EMR/PM systems is required.
• Exceptional written, verbal and interpersonal communication skills.
• Highly organized with strong attention to detail.
• Ability to travel to various OrthoNY locations if needed.

Responsibilities

• Prepare appointments for the following day with complete data, verify eligibility and insurance.
• Greet patients promptly and professionally.
• Answer incoming phone calls.
• Review data with patient for accurate EMR records.
• Collect copayments and balance payments.
• Operate the practice management system per standards.
• Coordinate with other departments to ensure data accuracy and throughput.
• Reconcile daily payments and close financial batches.
• Review follow-up requirements and schedule tests or appointments.
• Print or send handouts to patients.
• Maintain confidentiality and HIPAA compliance.
• Keep workspace neat and restock supplies; travel to other offices as needed.
• Perform other duties as assigned.

Skills

Medical insurance knowledge

EMR/PM experience

Communication skills

Organization

Adaptability

Multi-tasking

Travel readiness

Education

High School Diploma

Some higher education

Tools

EMR/PM system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Access Representative

Full Time Clerical Schenectady, NY, US

Salary Range: $19.00 To $23.00 Annually

We are looking for a Patient Service Representative to join the team! We're looking for an outgoing, welcoming Patient Service Representative to be the first face our patients see!

Monday-Friday 8am-4:30pm

General Description

As the first impression of our practice, the Patient Access Representative pleasantly and professionally greets all patients with a high level of positive customer service. They must accurately and efficiently collect and enter registration information needed to facilitate proper processing and payment follow-through for all services rendered.

Responsibilities

• Prepare appointments for the following day to ensure accuracy of data – to include but not limited to ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status has been properly identified and insurance responsibility is accurate;
• Greets patients promptly and professionally;
• Professionally answers incoming phone calls;
• Reviews any necessary data/forms with patient to ensure accurate and complete records are in the EMR;
• Properly collects copayments and balances;
• Performs responsibilities within OrthoNY's practice management system in a standard manner as defined by the Patient Access Supervisor/Manager;
• Works and communicates with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic;
• Reconciles daily payments received with the system batch, ensuring proper accounting for all payments taken, accurately compiling reports and closing individual financial batches for each day;
• Reviews patient follow-up requirements on check out, making any necessary follow-up appointments as well as following proper protocols for any tests needing to be scheduled;
• Prints (or sends to patient portal) any handouts that need to be given to the patient;
• Maintains a high level of confidentiality and complies with HIPAA standards;
• Maintains a neat and organized workspace, and restocks supplies as needed;
• Travels to other offices as needed for coverage;
• Other duties as assigned.

Qualifications

• High School Diploma required; some higher education preferred;
• Knowledge of medical insurances preferred;
• Experience working with an EMR/PM required;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Quick thinker with ability to pivot in a fast-paced environment;
• Ability to multi-task in a high-volume environment is a must;
• Ability to travel to various OrthoNY locations if needed. Reliable transportation is essential.