Patient Access Team Representative - Orthopedic Surgeons

UVM Health; City of Plattsburgh (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

UVM Health is seeking a Patient Access Team Representative (PATR) to interview patients, collect demographics, and input data into the EMR system. The role involves distributing patient information confidentially, scheduling tests and follow-ups, and coordinating with providers and departments.

The position requires English literacy, prior customer service experience, and familiarity with EMR systems. You will handle referrals, pre-authorizations, and insurance updates in a fast-paced

Qualifications

• High School Diploma or GED required.
• Ability to read, write in English is required.
• Two years of customer service or receptionist experience.
• Typing speed of 30 words per minute.
• Experience answering phones and routing messages.
• Experience with EMR systems (GE Centricity, EPIC) preferred.

Responsibilities

• Interview patients and collect demographics for entry into the EMR.
• Distribute necessary patient information confidentially.
• Schedule tests and follow-up appointments; monitor provider schedules.
• Answer phones and document communications in the EMR.
• Order inventory and coordinate with ancillary/clinical departments as needed.
• Manage referrals and obtain prior authorizations from insurers.

Skills

Customer service

Phone handling

Typing 30 wpm

Medical terminology familiarity

Education

High School Diploma or GED

Associates Degree in Business or Healthcare

Tools

GE Centricity EMR

EPaces

Soarian Scheduling

EPIC

Group Management

Job description

Per the Collective Bargaining Agreement, current bargaining unit employees have priority consideration for this position if they apply within seven (7) days of the posting date. After this period, all applicants will be considered equally.

Primary: 7:15am-3:45pm

Secondary: 7:30am-4:00pm

GENERAL SUMMARY

Under the direction of the Practice Supervisor, the Patient Access Team Representative (PATR) will interview and collect patient demographic, and record it into the practice's EMR information system. The PATR is also responsible for distributing required patient information in a confidential manner, scheduling the appropriate tests, follow up appointments, monitoring provider schedules, answering telephones and documentation in the EMR, ordering inventory and communicating with ancillary and clinical departments when necessary. The PATR will manage all referrals to speciality practices and obtain prior authorizations from insurance companies. PATR will work with insurance companies to maintain a working knowledge of changing insurance requirements; and update patient insurance info as verified.

QUALIFICATIONS

Education/Skills Required

• High School Graduate or GED required.
• Ability to read, write in English is required.
• Successful completion of a CVPH medical terminology exam preferred.
• Associates Degree in Business or Healthcare preferred.
• Minimum of two years customer service experience or receptionist work experience required.
• Ability to accurately type 30 words per minute required.
• Experience with answering phones, taking and routing messages.
• Experience successfully using Group Management, GE Centricity EMR, EPaces, Soarian Scheduling, and EPIC preferred.

As applicable, the individual has training/competency in attending to the special needs and/or behaviors appropriate to the age of the patients for which care is being provided.