Patient Access Representative

Nyspineandwellness; City of Albany, Northern (NY, KY); Hybrid; USD 25,000 - 32,000; Full time

Job summary

Nyspineandwellness in Albany, NY is seeking a Patient Access Representative to be the first impression of our orthopedic practice. You will greet patients, collect registration data, verify eligibility, and enter information accurately to support billing and scheduling.

The role requires excellent communication, organization, and a proactive approach in a fast-paced clinic. You will work Monday–Friday, 8am–4:30pm, and may travel to other OrthoNY locations as needed.

Qualifications

• High School Diploma required; some higher education preferred.
• Knowledge of medical insurances preferred.
• Experience working with an EMR/PM required.
• Exceptional written, verbal and interpersonal communication skills.
• Highly organized with strong attention to detail.
• Quick thinker with ability to pivot in a fast-paced environment.
• Ability to multi-task in a high-volume environment is a must.
• Ability to travel to various OrthoNY locations if needed. Reliable transportation is essential.

Responsibilities

• Prepare appointments for the following day to ensure data accuracy and eligibility.
• Greets patients promptly and professionally.
• Professionally answers incoming phone calls.
• Reviews data/forms with patient for accurate EMR records.
• Collects copayments and balances.
• Utilizes the practice management system per standard procedures.
• Collaborates with other departments to ensure smooth patient processing.
• Reconciles daily payments and closes financial batches.
• Schedules follow-up tests and appointments as needed.
• Prints or sends handouts to patients.
• Maintains HIPAA privacy and confidentiality.
• Keeps workspace neat and restocked.
• Travels to other offices for coverage as needed.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Education

High School Diploma

Some college courses

Tools

EMR/PM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Access Representative

Full Time Clerical Orthopedics NY-Albany, Albany, NY, US

Salary Range: $18.00 To $23.00 Hourly

We are growing and are looking for a Patient Access Representative to join the team at our Albany Clinic!

Monday-Friday 8am-4:30pm

General Description

As the first impression of our practice, the Patient Access Representative pleasantly and professionally greets all patients with a high level of positive customer service. They must accurately and efficiently collect and enter registration information needed to facilitate proper processing and payment follow-through for all services rendered.

Responsibilities

• Prepare appointments for the following day to ensure accuracy of data – to include but not limited to ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status has been properly identified and insurance responsibility is accurate;
• Greets patients promptly and professionally;
• Professionally answers incoming phone calls;
• Reviews any necessary data/forms with patient to ensure accurate and complete records are in the EMR;
• Properly collects copayments and balances;
• Performs responsibilities within OrthoNY’s practice management system in a standard manner as defined by the Patient Access Supervisor/Manager;
• Works and communicates with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic;
• Reconciles daily payments received with the system batch, ensuring proper accounting for all payments taken, accurately compiling reports and closing individual financial batches for each day;
• Reviews patient follow-up requirements on check out, making any necessary follow-up appointments as well as following proper protocols for any tests needing to be scheduled;
• Prints (or sends to patient portal) any handouts that need to be given to the patient;
• Maintains a high level of confidentiality and complies with HIPAA standards;
• Maintains a neat and organized workspace, and restocks supplies as needed;
• Travels to other offices as needed for coverage;
• Other duties as assigned.

Qualifications

• High School Diploma required; some higher education preferred;
• Knowledge of medical insurances preferred;
• Experience working with an EMR/PM required;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Quick thinker with ability to pivot in a fast-paced environment;
• Ability to multi-task in a high-volume environment is a must;
• Ability to travel to various OrthoNY locations if needed. Reliable transportation is essential.