Orthopedic Patient Access Coordinator

UVM Health Network - Champlain Valley Physicians Hospital; City of Plattsburgh (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

UVM Health Network - Champlain Valley Physicians Hospital is seeking a Patient Access Team Representative (PATR) to interview patients, collect demographics, and input data into the EMR system. You will schedule tests and follow-up appointments, manage referrals, and work with insurers for authorizations.

The role requires English literacy, 2 years of customer service or receptionist experience, and proficiency with EMR systems like GE Centricity, EPACES, Soarian, or EPIC.

Qualifications

• High school diploma or equivalent is required.
• Associates degree in healthcare or business preferred.
• Experience with patient scheduling and medical terminology preferred.

Responsibilities

• Interview patients and collect demographics for the EMR.
• Schedule tests and follow-up appointments; manage referrals.
• Communicate with insurance and obtain authorizations as needed.
• Answer phones, route messages, and update patient information in EMR.

Skills

English literacy

Typing 30 wpm

Customer service

Phone handling

Education

High School/GED

Associates degree in Healthcare/Business

Medical terminology exam (preferred)

Tools

GE Centricity EMR

EPaces

Soarian Scheduling

EPIC

Job description

UVM Health Network - Champlain Valley Physicians Hospital is seeking a Patient Access Team Representative (PATR) to interview patients, collect demographics, and input data into the EMR system. You will schedule tests and follow-up appointments, manage referrals, and work with insurers for authorizations.

The role requires English literacy, 2 years of customer service or receptionist experience, and proficiency with EMR systems like GE Centricity, EPACES, Soarian, or EPIC.