Patient Access Team Lead - Staffing & Experience

HCA Healthcare; Denver (CO); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Prescription drug

Dental

Vision

Behavioral health

Telemedicine

Counseling services

Paid time off

401(k) match

Tuition assistance

Student loan assistance

Adoption assistance

Life insurance

Discounts

Job summary

HCA HealthONE Presbyterian St. Luke's in Denver is seeking a Patient Access Team Lead to oversee daily registration operations, staff scheduling, QA, and staffing decisions in partnership with the Patient Access Supervisor.

You will model AIDET in all interactions, ensure excellent customer service, maintain QA statistics, handle deposits and copays, and work closely with nursing and ancillary teams to deliver a seamless patient experience.

Qualifications

• High school diploma or GED preferred.

Responsibilities

• Staff and order supplies according to budget guidelines and department needs.
• Assists Manager and/or Supervisor in creating staff schedules and ensures adequate coverage.
• Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient's experience expectations.
• Promotes and demonstrates excellent customer service.
• Maintain QA statistics (including patient wait times, etc.) and report results to Supervisor or Manager.
• Oversee the daily activities of the registration area to ensure department standards are met.
• Assists Supervisor and/or Manager in educating registration staff of any changes pertinent to their roles When appropriate, relieve staff members during employee sick/vacation time.
• Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits and payment of services from legally responsible patients.
• Work closely and professionally with nursing and ancillary departments in effort to maintain a teamwork approach.
• Excel in all functions performed by patient representatives in all registration areas
• Collect/request deposits and copays.
• Assume on-call responsibilities to ensure adequate staffing and problem-solving.
• Register all patient types.
• Assists in resolving patient concerns.

Education

High school diploma or GED

Job description

HCA HealthONE Presbyterian St. Luke's in Denver is seeking a Patient Access Team Lead to oversee daily registration operations, staff scheduling, QA, and staffing decisions in partnership with the Patient Access Supervisor.

You will model AIDET in all interactions, ensure excellent customer service, maintain QA statistics, handle deposits and copays, and work closely with nursing and ancillary teams to deliver a seamless patient experience.