Patient Access Supervisor: Lead & Develop Team

Advocate Health Care; Oak Lawn (IL); On-site; USD 60,000 - 76,000; Full time

Job summary

Advocate Health Care is seeking an experienced Patient Access Supervisor to support operations across the department. You will assist leadership in meeting performance goals, train registrars, and ensure accurate timekeeping and staffing.

You will review performance, manage daily cash handling, produce reports, and represent Patient Access in facility-wide issues while upholding the Atrium Core Values of Caring, Commitment, Integrity and Teamwork.

Qualifications

• Background in patient access and health insurance is required.
• Experience in healthcare billing, follow-up, and certification is preferred.
• Excellent communication skills and attention to detail are essential.
• 1-3 years of supervisory experience is preferred.

Responsibilities

• Assist Manager, Director, AVP in meeting performance goals and standards established for Patient Access Departments.
• Assist Manager in training of all registrars in all areas of patient access.
• Provide guidance and feedback on employee performance through rounding, auditing and screening of registration work and various computer reports.
• Register and pre-register patients as necessary to support the team.
• Assist Manager with the appropriate staffing of Patient Access areas.
• Assist Manager with completion of performance appraisals prior to due date.
• Review and assure that employee time is recorded accurately per Advocate policy.
• Assist manager in keeping current a departmental record (attendance and counseling sheets) on each employee which shall include: PTOs, Absent and tardy occurrences, Disciplinary actions and other counseling sessions, Commendable actions and incidents in support of the department and Atrium.
• Assure that all employees attend appropriate mandatory classes annually. Documents attendance on all mandatory and employee development classes attended, and dates of each.
• Represent Patient Access and Patient Financial Services at designated facility on operational issues.
• Responsible for daily cash management and valuables function to include daily and weekly audits as appropriate for the facility.
• Produce various reports and feedback to manager.
• Interact on as needed basis with other Atrium departments which may be impacted by the Patient Access process.
• Promotes a positive hospital image to patients, visitors and physicians by adhering to the Atrium Core Values of Caring, Commitment, Integrity and Teamwork.

Skills

Supervisory experience

Healthcare billing knowledge

Excellent communication

Attention to detail

Education

High School Diploma or equivalent

Job description

Advocate Health Care is seeking an experienced Patient Access Supervisor to support operations across the department. You will assist leadership in meeting performance goals, train registrars, and ensure accurate timekeeping and staffing.

You will review performance, manage daily cash handling, produce reports, and represent Patient Access in facility-wide issues while upholding the Atrium Core Values of Caring, Commitment, Integrity and Teamwork.