Patient Access Operations Lead

Northwestern Medicine; Lake Forest (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A prominent healthcare institution in Lake Forest, Illinois is seeking a Patient Access Ops Coordinator to coordinate patient access and enhance customer service quality. This role involves scheduling staff, training employees, and managing departmental operations to ensure optimal service delivery. Ideal candidates will have 4-7 years of experience in healthcare or customer service, strong organizational skills, and excellent communication abilities. A commitment to improving staff engagement and operational efficiency is essential.

Qualifications

• 4-7 years in health care or customer service setting.
• Excellent verbal communication skills.
• Ability to type 40 wpm and multitask.
• Basic computer skills required.

Responsibilities

• Train and mentor staff on efficiency and compliance.
• Schedule staff to maximize patient access and satisfaction.
• Assess staff development needs and provide coaching.
• Gather and produce necessary departmental reports.

Skills

Interpersonal communication

Problem solving

Organizational skills

Time management

Customer service orientation

Tools

Word

Excel

PowerPoint

Visio

Job description

A prominent healthcare institution in Lake Forest, Illinois is seeking a Patient Access Ops Coordinator to coordinate patient access and enhance customer service quality. This role involves scheduling staff, training employees, and managing departmental operations to ensure optimal service delivery. Ideal candidates will have 4-7 years of experience in healthcare or customer service, strong organizational skills, and excellent communication abilities. A commitment to improving staff engagement and operational efficiency is essential.