Patient Access & Scheduling Pro

Northwestern Medicine; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

A leading healthcare organization in Chicago is seeking a Patient Access Specialist to join their team. This role focuses on providing exceptional customer service, maintaining patient confidentiality, and effectively scheduling patients. Candidates should have a high school diploma and at least 2-3 years of customer service experience, along with strong communication and analytical skills. Join our mission to enhance the patient experience at our institution.

Qualifications

• 2-3 years customer service or medical office experience is required.
• Ability to read, write, and communicate effectively in English.
• Basic computer skills and ability to type 40 wpm.

Responsibilities

• Provide exceptional customer service to patients.
• Communicate effectively regarding physician and insurance referrals.
• Participate in Quality Assurance reviews to ensure data integrity.

Skills

Excellent interpersonal skills

Customer service oriented

Communication skills

Organizational skills

Analytical and problem-solving

Ability to multi-task

Education

High School diploma or equivalent

Additional education

Tools

Epic

Computer data-entry

Job description

A leading healthcare organization in Chicago is seeking a Patient Access Specialist to join their team. This role focuses on providing exceptional customer service, maintaining patient confidentiality, and effectively scheduling patients. Candidates should have a high school diploma and at least 2-3 years of customer service experience, along with strong communication and analytical skills. Join our mission to enhance the patient experience at our institution.