Patient Access Lead: Scheduling & Department Ops

Froedtert South, Inc.; Kenosha (WI); On-site; USD 23,419 - 34,784; Full time

Benefits offered by this job

Medical, dental, and vision benefits

403(b) company match

Tuition reimbursement

Employee discount program

Competitive PTO

Job summary

A healthcare provider in Kenosha, WI is seeking a Patient Access Specialist Lead. In this role, you will manage appointment scheduling and patient check-ins, supervise operations, and facilitate staff performance. Ideal candidates will have strong customer service and computer skills, a high school diploma or equivalent, and familiarity with medical terminology. Benefits include medical coverage, tuition reimbursement, and competitive PTO.

Qualifications

• 1 year of experience in a relevant role preferred.
• Demonstrates ability to efficiently organize work.
• Familiarity with ICD-10, CPT, and HCPCS codes.

Responsibilities

• Schedules, reschedules, and cancels patient appointments.
• Supervises daily operations and staff scheduling.
• Acts as liaison with other departments.

Skills

Excellent computer skills

Customer service skills

Effective written communication

Effective verbal communication

Knowledge of medical terminology

Education

High School Graduate or GED

Formal education in Business or Healthcare

Tools

Healthcare software

Microsoft Office

Job description

A healthcare provider in Kenosha, WI is seeking a Patient Access Specialist Lead. In this role, you will manage appointment scheduling and patient check-ins, supervise operations, and facilitate staff performance. Ideal candidates will have strong customer service and computer skills, a high school diploma or equivalent, and familiarity with medical terminology. Benefits include medical coverage, tuition reimbursement, and competitive PTO.