Patient Access Team Lead - Onsite Operations

Akron Children's Hospital; Boardman (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Akron Children's Hospital in Boardman, OH, is seeking a Team Lead Patient Access to coordinate daily operations, mentor staff, ensure workflow compliance, and maintain data accuracy and timeliness in registrations and related activities.

This onsite role covers multiple departments including ED, Outpatient, Urgent Care and Admitting, with variable shifts from 3pm to 11:30pm, 5pm to 1:30am and 7pm to 3:30am, and requires collaboration via Epic and other systems to maintain patient flow and

Qualifications

• High school diploma or equivalent is required.
• Minimum of 3 years' experience in patient access/registration-related areas.
• CHAA, CRCR or related certifications preferred.

Responsibilities

• Ensure adherence to Patient Access workflows and accurate registration, insurance verification, estimate generation, patient communication, and payment collection.
• Provide operational support across ED, Outpatient, Urgent Care and Admitting, performing registrations and notifications of admission as needed.
• Manage staff assignments and shift coverage to maintain efficient patient flow across registration areas.
• Monitor the track board to ensure timely registration, proper team assignments, documentation, and payment collection.
• Coordinate effectively with team members and clinical counterparts using Epic Secure Chat and other communication platforms.
• Perform quality audits and mentor staff on Patient Access workflows and updates.

Skills

Verbal and written communication

Multitasking

Issue resolution

Confidentiality

Team leadership

Accuracy in patient information

Self-direction

Education

High school diploma or equivalent

CHAA / CRCR certifications preferred

Experience in medical registration / revenue cycle

Tools

Epic

Microsoft Office

ICD-CM / CPT knowledge

Job description

Akron Children's Hospital in Boardman, OH, is seeking a Team Lead Patient Access to coordinate daily operations, mentor staff, ensure workflow compliance, and maintain data accuracy and timeliness in registrations and related activities.

This onsite role covers multiple departments including ED, Outpatient, Urgent Care and Admitting, with variable shifts from 3pm to 11:30pm, 5pm to 1:30am and 7pm to 3:30am, and requires collaboration via Epic and other systems to maintain patient flow and