Team Lead Patient Access (Registration)

Akron Children's; Boardman (OH); Presencial; USD 30 000 - 41 000; Tempo integral

Resumo da oferta

Akron Children's in Boardman, OH is seeking a Team Lead Patient Access to coordinate daily operations within the department and mentor staff. The role ensures accurate registrations, insurance verifications, and timely communications across teams.

You will oversee staffing coverage, monitor workflows, and participate in interviews and onboarding, while maintaining data accuracy and high-quality patient service in a dynamic hospital setting.

Qualificações

• Minimum 3 years of relevant experience in patient access or related service fields.
• Experience supervising or leading a team in hospitality or service industries is preferred.
• Certification as CHAA or CRCR is preferred; certifications may offset experience.

Responsabilidades

• Oversee daily Patient Access operations and workload distribution.
• Mentor team members and ensure workflow compliance.
• Coordinate registrations, insurance verification, estimates, and payments.
• Provide staffing coverage and monitor queues and audits.
• Collaborate with ED, Outpatient, Urgent Care, and Admitting teams.
• Participate in interviews and onboarding of new staff.
• Escalate patient concerns as needed.

Conhecimentos

Communication skills

Multi-tasking

Team leadership

Microsoft Office

Medical terminology knowledge

Formação académica

High school diploma

CHAA

CRCR

Medical certifications

Ferramentas

Epic

ICD-CM / CPT codes

Excel

Outlook

Word

Descrição da oferta de emprego

Full Time (40 hours per week)

Variable shifts, primary shifts include 3pm to 11:30pm, 5pm to 1:30pm and 7pm to 3:30am

Onsite for Registration in Boardman

Summary

The Team Lead Patient Access is responsible for coordinating the daily operations and workload distribution within the Patient Access department. Under the guidance of the Supervisor, this role includes mentoring team members, ensuring workflow compliance, and maintaining data accuracy and timeliness. The Team Lead provides staffing coverage as needed and supports smooth patient flow and communication across departments.

Responsibilities

1. Ensure adherence to Patient Access workflows, including timely and accurate registration, insurance verification, estimate generation, patient communication, and payment collection.
2. Provide operational support across multiple areas including Emergency Departments (EDs), Outpatient, Urgent Care and Admitting, performing virtual or in-person Registrations and Notifications of Admission as needed.
3. Manage staff assignments and shift coverage to maintain efficient patient flow across registration areas. Coordinate coverage for call-offs and adjust staffing levels in accordance with patient volume and standard guidelines for both ED and Admitting departments.
4. Monitor the track board to ensure timely registration, proper team assignments, accurate documentation, and payment collection.
5. Schedule patient appointments and verify medical orders in alignment with departmental protocols.
6. Monitor volumes in Patient Access work queues (i.e. Patient, Estimate, Claim Edit, DNB), assign tasks, and support staff productivity as needed.
7. Coordinate effectively with team members and clinical counterparts using tools such as Epic Secure Chat and other communication platforms.
8. Perform quality audits and shadow staff using standard templates and provide feedback to the Supervisor on a weekly basis.
9. Identify and communicate opportunities for workflow enhancement based on audit findings and team feedback. Participate in process enhancement projects as a Subject Matter Expert (SME).
10. Participate in candidate interviews, assist with new hire onboarding and training, and mentor new and existing staff on Patient Access workflows and updates.
11. Address and resolve patient concerns promptly, escalating issues to the Supervisor when necessary.
12. Contribute to denial review, system downtime support, project participation, maintenance of equipment and supplies, provide on-call coverage as required and other duties as assigned.
13. Other duties as required.

Other information

Technical Expertise

1. Excellent verbal and written communication skills to interact effectively with patients, staff, and healthcare providers.
2. Strong ability to manage multiple tasks, prioritize workload, and ensure efficient operations.
3. Ability to address and resolve issues that arise in patient access processes.
4. Ensure accuracy in patient information and registration processes.
5. Provide a supportive and understanding environment for patients.
6. Ability to work collaboratively with other healthcare professionals and lead a team effectively.
7. Demonstrates self-direction to prioritize and accomplish job responsibilities.
8. Maintains confidentiality related to patients and families.
9. Experience with Epic preferred.
10. Medical terminology knowledge or certified coursework preferred.
11. Proven customer service experience in patient or client-facing roles
12. Completion of medical terminology course preferred.
13. Knowledge of ICD-CM or CPT codes preferred.
14. Proficient in Microsoft Office Suite (Outlook, Word, Excel)
15. Trained and actively able to cover all four departments: MV ED, MV Outpatient, AK ED, & Admitting

Education and Experience

1. Education: High school diploma or equivalent is required.
2. Certification: Certified Healthcare Access Associate (CHAA), Certified Revenue Cycle Representative (CRCR), and Certification in revenue cycle-related areas (e.g., Certified Coder, Medical Assistant) preferred.
3. Years of relevant experience: Minimum of 3 years' experience required; experience working in the medical field in registration, insurance verification/pre-certification, patient accounts, billing, and/or customer service department(s) in service industries preferred. Team Lead experience in hospitality, entertainment, retail, or similar service industries preferred.
4. Certifications may offset 1 year of required experience if combined with at least 1 year of relevant medical experience. 2 years as a Patient Access Lead at ACH preferred.
5. Years of experience supervising: None.

Full Time

FTE: 1.000000

Status: Onsite