Patient Access Lead: Workflow & Team Leadership

10 Nationwide Children's Hospital; Columbus (OH); On-site; USD 55,000 - 70,000; Full time

Job summary

Nationwide Children’s Hospital in Columbus, OH is seeking a Patient Access Supervisor to oversee daily registration workflows and ensure patients are pre-registered accurately. The role involves monitoring hour-by-hour workload, supervising staff, and coordinating department needs to ensure timely registration.

Applicants should have an Associate’s degree and at least two years in scheduling, billing, registration, insurance authorization, or customer service; healthcare experience is preferred.

Qualifications

• Associate degree or equivalent experience required.
• Minimum two years of scheduling, billing, registration, insurance authorization or customer service.
• Healthcare environment experience preferred.

Responsibilities

• Monitor hour-by-hour workload to ensure timely and accurate completion of tasks.
• Supervise staff and provide training as needed.
• Identify workflow improvements and coordinate projects with supervisor.
• Ensure patients are pre-registered and care requirements met before arrival.
• Maintain staff schedules and ensure tools are available for staff.
• Monitor quality and productivity and report insights.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

Associate's Degree

Job description

Nationwide Children’s Hospital in Columbus, OH is seeking a Patient Access Supervisor to oversee daily registration workflows and ensure patients are pre-registered accurately. The role involves monitoring hour-by-hour workload, supervising staff, and coordinating department needs to ensure timely registration.

Applicants should have an Associate’s degree and at least two years in scheduling, billing, registration, insurance authorization, or customer service; healthcare experience is preferred.