Patient Access Team Lead - Front-End Registration & Coaching

R1 RCM, Inc.; Austin (TX); On-site; USD 24,000 - 35,000; Full time

Job summary

R1 RCM, Inc. is seeking a Patient Access Team Lead for Ascension Seton Northwest Hospital in Austin, TX.

The role oversees daily workflow and front-end registration and verification processes, while monitoring staff productivity and ensuring compliance with standards. This full-time position requires experience in patient access and revenue cycle operations, plus strong communication skills and the ability to coach staff.

Qualifications

• Experience in Patient Access, registration, insurance verification, or hospital admitting operations.
• Knowledge of inpatient verification workflows, documentation standards, and front-end revenue cycle processes.
• Strong organizational, problem-solving, and time management skills.
• Ability to coach staff and ensure operational compliance.

Responsibilities

• Review daily and monthly productivity metrics.
• Monitor associate performance.
• Track collection performance to meet monthly goals.
• Provide coaching for associates not meeting expectations.
• Complete leadership tasks daily without reminders.
• Lead by example with punctuality and professionalism.

Skills

Patient access workflow

Communication skills

Staff coaching

Productivity monitoring

Front-end registration

Tools

Entri

Compass

EMPI

Job description

R1 RCM, Inc. is seeking a Patient Access Team Lead for Ascension Seton Northwest Hospital in Austin, TX.

The role oversees daily workflow and front-end registration and verification processes, while monitoring staff productivity and ensuring compliance with standards. This full-time position requires experience in patient access and revenue cycle operations, plus strong communication skills and the ability to coach staff.