ED Patient Access Lead: Front-End Operations & Coaching

R1 RCM, Inc.; Austin (TX); On-site; USD 24,000 - 35,000; Full time

Job summary

R1 RCM Inc. in Austin, TX is seeking a Patient Access Team Lead who will oversee daily workflow, support front-end registration and verification, and coach staff to ensure timely, patient-centered service.

You will monitor productivity metrics, guide associates in real-time, and promote adherence to operational and documentation standards while contributing to the hospital's financial performance. Position requires collaboration across teams and a commitment to accuracy, compliance, and

Qualifications

• Experience in Patient Access, registration, insurance verification or hospital admitting operations.
• Familiarity with inpatient verification workflows and front-end revenue cycle processes.
• Strong organizational, problem-solving and time management abilities.
• Ability to coach staff, monitor multiple workflows and enforce compliance.

Responsibilities

• Review daily productivity metrics and monitor associate performance.
• Provide coaching to associates not meeting expectations and ensure timely service delivery.
• Support front-end registration and verification processes to maintain accuracy.
• Track collection performance toward monthly goals and lead by example.

Skills

Patient Access

Insurance verification

Front-end revenue cycle

Time management

Coaching staff

Verbal communication

Written communication

Documentation standards

Tools

Entri

Compass

EMPI

Job description

R1 RCM Inc. in Austin, TX is seeking a Patient Access Team Lead who will oversee daily workflow, support front-end registration and verification, and coach staff to ensure timely, patient-centered service.

You will monitor productivity metrics, guide associates in real-time, and promote adherence to operational and documentation standards while contributing to the hospital's financial performance. Position requires collaboration across teams and a commitment to accuracy, compliance, and