Outpatient Patient Access Lead, Morning Shift

RCM Holdco; Austin (TX); Presencial; USD 24.000 - 35.000; Jornada completa

Descripción de la vacante

R1 RCM Inc. is seeking a Patient Access Team Lead to manage daily workflow, support front-end registration and verification processes, and ensure compliance with operational standards.

This role provides real-time coaching and monitors staff productivity to maintain timely, patient-centered service delivery. The position is based at Ascension Seton Northwest Hospital with a full-time schedule Monday to Friday, 5 AM–1:30 PM.

Formación

• Experience in Patient Access, registration, insurance verification, or hospital admitting operations.
• Knowledge of inpatient verification workflows and front-end revenue cycle processes.
• Strong organizational, problem-solving, and time management skills.
• Ability to monitor multiple workflows and prioritize tasks in a fast-paced environment.
• Strong verbal and written communication skills.
• Experience with systems such as Entri, Compass, EMPI, or similar patient access applications preferred.

Responsabilidades

• Review daily and monthly productivity metrics.
• Monitor associate performance.
• Track collection performance regularly to remain on pace for the monthly goal.
• Provide immediate coaching and follow-up for associates who are not meeting expectations.
• Complete all assigned leadership tasks daily without repeated reminders.
• Lead by example through punctuality, professionalism, accountability, and consistent follow-through.

Conocimientos

Patient Access

Registration

Insurance verification

Hospital admitting operations

Herramientas

Entri

Compass

EMPI

Descripción del empleo

R1 RCM Inc. is seeking a Patient Access Team Lead to manage daily workflow, support front-end registration and verification processes, and ensure compliance with operational standards.

This role provides real-time coaching and monitors staff productivity to maintain timely, patient-centered service delivery. The position is based at Ascension Seton Northwest Hospital with a full-time schedule Monday to Friday, 5 AM–1:30 PM.