ED Patient Access Team Lead - Night Shifts

R1-Rc; Austin (TX); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

R1 RCM Inc. is seeking a Patient Access Team Lead to supervise daily workflow, support front-end registration and verification, and ensure compliant, timely service delivery. The role requires guiding associates, improving productivity, and maintaining patient-centered operations in a fast-paced environment.

The position is based in Austin, TX, with a night-oriented shift pattern and a focus on collaboration across teams to optimize revenue cycle processes and patient experiences.

Qualifications

• Experience in Patient Access, registration, insurance verification, or hospital admitting operations.
• Strong organizational, problem-solving, and time management skills.
• Strong verbal and written communication skills.

Responsibilities

• Review daily and monthly productivity metrics.
• Monitor associate performance.
• Track collection performance regularly to remain on pace for the monthly goal.
• Provide immediate coaching and follow-up for associates who are not meeting expectations.
• Complete all assigned leadership tasks daily without repeated reminders.
• Lead by example through punctuality, professionalism, accountability, and consistent follow-through.

Skills

Organization

Communication

Coaching

Time management

Tools

Entri

Compass

EMPI

Job description

R1 RCM Inc. is seeking a Patient Access Team Lead to supervise daily workflow, support front-end registration and verification, and ensure compliant, timely service delivery. The role requires guiding associates, improving productivity, and maintaining patient-centered operations in a fast-paced environment.

The position is based in Austin, TX, with a night-oriented shift pattern and a focus on collaboration across teams to optimize revenue cycle processes and patient experiences.