Patient Access Team Lead

Tenet Healthcare; Glendale (AZ); On-site; USD 65,000 - 90,000; Full time

Job summary

Conifer Health, part of the Tenet family, is seeking a senior staff mentor to guide Patient Access teams in daily operations and issue resolution. You will support planning across Admitting, Scheduling, ED, and clinics, while maintaining strong customer service and policy compliance.

The role emphasizes supervision, training, and collaboration with leadership to achieve operational goals in a hospital setting.

Qualifications

• High School Diploma or equivalent.
• College degree preferred.
• 2- or 4-year degree in Business/Accounting/Medical Administration.
• 4+ years experience in medical facility, health insurance, or related area.
• 5+ years experience in Patient Access preferred.
• 2+ years in supervisory or lead role preferred.

Responsibilities

• Mentor and train new and existing Patient Access staff.
• Assist in planning for Admitting, Scheduling, ED and clinics.
• Maintain positive customer service and resolve issues.
• Enforce policies and help develop new procedures.
• Monitor daily activity and prepare performance reports.
• Perform Patient Access functions as needed.
• Support management to meet operational goals.

Skills

Leadership abilities

Interpersonal skills

Organizational skills

Communication skills

Healthcare IT

Education

High School Diploma or equivalent

College degree preferred

2- or 4-year degree in Business/Accounting/Medical Administration

Job description

Conifer Health, part of the Tenet family, is seeking a senior staff mentor to guide Patient Access teams in daily operations and issue resolution. You will support planning across Admitting, Scheduling, ED, and clinics, while maintaining strong customer service and policy compliance.

The role emphasizes supervision, training, and collaboration with leadership to achieve operational goals in a hospital setting.