Patient Access & Support Specialist

Dignity Health Medical Group; Rancho Cordova (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Dignity Health Medical Group is seeking a Patient Services Representative to be the first point of contact for patients, physicians and clinic staff. You will provide prompt, courteous phone, chat, email and text support while guiding callers through scheduling and basic information using our electronic appointment management system and EHR.

Your duties include collecting demographics, verifying insurance eligibility, taking messages, scheduling appointments, and assisting with referrals and

Qualifications

• High school graduation or GED required.
• Minimum 6 months scheduling patient appointments by phone or in person.
• Experience with computer systems including Windows-based programs and web applications.
• Some college or 1 year of higher education preferred.

Responsibilities

• Resolve caller inquiries completely during the initial contact.
• Schedule appointments and update demographics accurately.
• Verify insurance information and health plan eligibility.
• Provide courteous phone, chat, email and text support across channels.
• De-escalate issues and maintain professional calm while solving problems.

Skills

Multichannel communication

Problem solving

Customer service

De-escalation

Education

High school diploma or GED

Some college

Tools

Windows-based software

Web-based applications

Job description

Dignity Health Medical Group is seeking a Patient Services Representative to be the first point of contact for patients, physicians and clinic staff. You will provide prompt, courteous phone, chat, email and text support while guiding callers through scheduling and basic information using our electronic appointment management system and EHR.

Your duties include collecting demographics, verifying insurance eligibility, taking messages, scheduling appointments, and assisting with referrals and