Patient Services Specialist | Care, Scheduling & Support

Dignity Health; Rancho Cordova (CA); On-site; USD 35,000 - 39,000; Full time

Job summary

Dignity Health Medical Foundation in Rancho Cordova, CA, seeks a Patient Services Representative to be the first point of contact for patients, physicians, and clinic staff via phone, chat, email, and text. You will collect demographics, verify insurance eligibility, and schedule appointments using an electronic system.

You will de-escalate issues, maintain quality metrics, ensure confidentiality, and provide courteous, accurate information while supporting referrals and authorizations as

Qualifications

• High School Graduate or High School GED General studies.
• Minimum of 6 months experience scheduling patient appointments, either in-person or via phone.
• Experience with computer systems, including office windows based programs and web based applications.

Responsibilities

• Resolve caller inquiries completely during the initial contact.
• Communicate clearly and effectively with all stakeholders, verbally and in writing.
• Perform job functions with independence, flexibility, and creative problem-solving.
• Maintain call control by de-escalating issues and confidently articulating resolutions.
• Utilize exceptional patient/customer service for effective problem-solving.
• Meet all quality assurance and key performance metrics.
• Schedule appointments, provide information, and process all patient requests efficiently and accurately.
• Provide high-level customer service with active listening, problem-solving, and professional calm.
• Proactively improve patient experience, maximize opportunities, and ensure a professional work environment.
• Utilize resources wisely, maintain equipment, manage supplies, and adhere to time policies.
• Continuously seek feedback, explore efficient alternatives, and offer proactive solutions to problems.
• Ensure safety by understanding emergency plans, meeting OSHA standards, completing training, and maintaining confidentiality.

Skills

Customer service

Communication

Problem-solving

Education

High School Diploma or GED

Some college

Tools

Windows

Web-based applications

Job description

Dignity Health Medical Foundation in Rancho Cordova, CA, seeks a Patient Services Representative to be the first point of contact for patients, physicians, and clinic staff via phone, chat, email, and text. You will collect demographics, verify insurance eligibility, and schedule appointments using an electronic system.

You will de-escalate issues, maintain quality metrics, ensure confidentiality, and provide courteous, accurate information while supporting referrals and authorizations as