Patient Access Supervisor - Weekend Lead

Mount Sinai; New York (NY); On-site; USD 79,000 - 118,000; Part time

Job summary

Mount Sinai Queens is seeking a Supervisor, Patient Access Services for part-time weekend days. The role oversees frontline Patient Access staff, ensuring accurate patient registration, insurance verification, and financial clearance, while delivering a positive patient experience across assigned service areas.

Under the Manager of Patient Access Services, the Supervisor maintains operational efficiency and staff performance, serving as a resource for workflow, system questions, and customer

Qualifications

• Experience in Patient Access or front-end revenue cycle operations within a hospital or healthcare setting.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks in a fast-paced healthcare environment.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.
• Perform other duties as assigned.

Skills

Patient Access

Customer service

Leadership

Education

High School Diploma or GED

Associates or Bachelors Degree preferred

Tools

EPIC

Job description

Mount Sinai Queens is seeking a Supervisor, Patient Access Services for part-time weekend days. The role oversees frontline Patient Access staff, ensuring accurate patient registration, insurance verification, and financial clearance, while delivering a positive patient experience across assigned service areas.

Under the Manager of Patient Access Services, the Supervisor maintains operational efficiency and staff performance, serving as a resource for workflow, system questions, and customer