Weekend Part-Time Patient Access Supervisor - Lead & Coach

Mount Sinai; New York (NY); Sur place; USD 39 000 - 55 000; Temps partiel

Résumé du poste

Mount Sinai Brooklyn is seeking a part-time Supervisor, Patient Access Services to oversee frontline Patient Access staff across service areas, ensuring accurate patient registration, insurance verification, and financial clearance. The role provides coaching, ensures HIPAA compliance, and maintains service standards.

Responsibilities include staffing coordination, onboarding, and guiding staff to deliver a positive patient experience within a unionized hospital setting.

Qualifications

• Experience in Patient Access or front‑end revenue cycle operations.
• Knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks in a fast‑paced healthcare environment.
• Basic leadership or team lead experience preferred.

Responsabilités

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and provide real‑time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.

Connaissances

Patient Access

Staff supervision

Customer service

Leadership

Formation

High School Diploma

Associates or Bachelor's Degree preferred

Outils

EPIC

Description du poste

Mount Sinai Brooklyn is seeking a part-time Supervisor, Patient Access Services to oversee frontline Patient Access staff across service areas, ensuring accurate patient registration, insurance verification, and financial clearance. The role provides coaching, ensures HIPAA compliance, and maintains service standards.

Responsibilities include staffing coordination, onboarding, and guiding staff to deliver a positive patient experience within a unionized hospital setting.