Patient Access Supervisor – On-Call, 24/7 Operations

System Support; Ohmer Park (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Miami Valley Hospital is seeking a Supervisor of Patient Access to manage daily unit operations, ensuring accurate collection of patient demographics and financial data. The role requires strong analytical skills, on-call flexibility and a focus on regulatory compliance.

Responsibilities include overseeing payments, negotiating arrangements, and guiding staff. Preferred candidates hold an Associate degree and experience with EMR systems in a healthcare setting.

Qualifications

• Minimum education: High School diploma or GED.
• Preferred: Associate degree.
• 1-3 years of related experience.
• 2-4 years in customer service is preferred.
• Knowledge of healthcare laws and EMR systems is preferred.

Responsibilities

• Oversee daily operations of the Patient Access unit.
• Ensure timely collection of demographics, financial and regulatory information.
• Oversee co-pays, deductibles, and coinsurance balances; negotiate payment arrangements.
• Evaluate and refer to public assistance programs as needed.
• Prepare statistical, budget, and policy/procedure documentation.
• Demonstrate decision quality, managing work and Total Work Systems knowledge.

Skills

Customer service

Healthcare knowledge

Interpersonal communication

Leadership

Problem solving

Education

High School diploma or GED

Associate degree preferred

Tools

Microsoft Office

EMR systems

Job description

Miami Valley Hospital is seeking a Supervisor of Patient Access to manage daily unit operations, ensuring accurate collection of patient demographics and financial data. The role requires strong analytical skills, on-call flexibility and a focus on regulatory compliance.

Responsibilities include overseeing payments, negotiating arrangements, and guiding staff. Preferred candidates hold an Associate degree and experience with EMR systems in a healthcare setting.