MANAGER - PATIENT ACCESS

System Support; Centerville (OH); On-site; USD 80,000 - 110,000; Full time

Job summary

MIAMI VALLEY HOSPITAL SOUTH is seeking a Manager of Patient Access Services to lead the registration and revenue cycle processes for a 24/7 operation. Responsibilities include coordinating between physician offices, ancillary departments, and patients, ensuring accurate ABNs and MSPs, and directing staff across multiple areas with a focus on regulatory compliance and financial risk management.

The role requires an Associate degree with HFMA CRCR within one year, and 3–5 years of revenue cycle

Qualifications

• Minimum Level of Education Required: Associate degree.
• HFMA CRCR within one year of role.
• 3-5 years of revenue cycle leadership experience preferred.
• Knowledge of health EMR systems and Microsoft Office.
• Bachelor’s degree preferred.

Responsibilities

• Oversee coordination between physician offices, ancillary departments and patients related to the registration processes.
• Ensure timely collection of demographic, financial, and regulatory information to assess the hospital's financial and compliance risk.
• Ensure accuracy of physician orders, ABNs and MSP to maintain regulatory and payer compliance (AR and Bad Debt).
• Generate statistical data, monitor departmental budget, and prepare policy/procedure manuals.

Skills

Decision Quality

Managing Work

Total Work Systems

Interpersonal Savvy

Directing Others

Analytical Skills

Visionary/Strategist

Project Management

Ownership

Proactive

Education

Associate degree

Bachelor’s degree preferred

Tools

EMR systems

Microsoft Office

Job description

MIAMI VALLEY HOSPITAL SOUTH

MANAGER OF PATIENT ACCESS

VARIED, FLEX, FLOAT, WEEKENDS, HOLIDAYS

FULL TIME / 80 HOURS PER PAY PERIOD

50% OF TRAVEL REQUIRED FOR POSITION

The Manager of Patient Access Services demonstrates Decision Quality (17), Managing Work (35), and has a knowledge of Total Work Systems (63). The Manager must possess Interpersonal Savvy (31), good Manager (Boss) Relationships (4), and be effective in Directing Others (20). The Manager must possess and demonstrate Analytical Skills, be a Visionary/Strategist, have good Project Management skills, show ownership, be Proactive. The Manager must know and understand the hospital’s financial policies and can direct staff to apply this knowledge to the patient. Must be process oriented and take ownership of projects and outcomes. Must demonstrate being proactive in problem solving. Must be able to relate and communicate with multiple levels of people possessing different skill sets including subordinate staff, clinicians, patients, and physicians. Must be flexible with work hours to meet demands of a 24/7 operation.

The Manager of Patient Access Services is responsible for overall functioning of assigned areas. This position is responsible for timely collection of demographic, financial, and regulatory information to conduct an assessment of the hospital’s financial and compliance risk related to the delivery of patient care.

These functions include overseeing the coordination between physician offices, ancillary departments and patients as related to the registration processes. Responsible for accurate information i.e., physician orders, ABN’s and MSP gathered to maintain compliance with regulatory agencies, third party payors, AR and Bad Debt responsibilities. This position is also responsible for the statistical data generation, monitoring of departmental budget, and policy and procedure manual preparations

## Education

• ## Minimum Level of Education Required: Associate degree

## Additional requirements:

• ## Type of degree: Associate degree
• ## Area of study or major: Healthcare or business-related area
• ## Preferred educational qualifications: Bachelor’s degree preferred

## Licensure/Certification/Registration

• ## HFMA CRCR within one year of role.

## Experience

• ## Minimum Level of Experience Required: 3 - 5 years of job related experience
• ## Prior job title or occupational experience: Revenue Cycle leadership experience preferred.
• ## Prior specific functional responsibilities: Knowledge of health EMR systems, Microsoft Office suite
• ## Preferred experience: 5-7 years customer service experience