SUPERVISOR- PATIENT ACCESS

System Support; Ohmer Park (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

Miami Valley Hospital is seeking a Supervisor of Patient Access to manage daily unit operations, ensuring accurate collection of patient demographics and financial data. The role requires strong analytical skills, on-call flexibility and a focus on regulatory compliance.

Responsibilities include overseeing payments, negotiating arrangements, and guiding staff. Preferred candidates hold an Associate degree and experience with EMR systems in a healthcare setting.

Qualifications

• Minimum education: High School diploma or GED.
• Preferred: Associate degree.
• 1-3 years of related experience.
• 2-4 years in customer service is preferred.
• Knowledge of healthcare laws and EMR systems is preferred.

Responsibilities

• Oversee daily operations of the Patient Access unit.
• Ensure timely collection of demographics, financial and regulatory information.
• Oversee co-pays, deductibles, and coinsurance balances; negotiate payment arrangements.
• Evaluate and refer to public assistance programs as needed.
• Prepare statistical, budget, and policy/procedure documentation.
• Demonstrate decision quality, managing work and Total Work Systems knowledge.

Skills

Customer service

Healthcare knowledge

Interpersonal communication

Leadership

Problem solving

Education

High School diploma or GED

Associate degree preferred

Tools

Microsoft Office

EMR systems

Job description

MIAMI VALLEY HOSPITAL- EMERGENCY ROOMSUPERVISOR OF PATIENT ACCESSVARIED, FLEX, FLOAT, MUST BE AVAILABLE TO WORK ON CALL TO COVER ALL SHIFTS AS NEEDEDFULL TIME / 80 HOURS PER PAY PERIODSOME TRAVEL IS REQUIRED FOR THIS POSITIONThe Supervisor of Patient Access is responsible for the daily operations of the assigned unit. This position is responsible for timely collection of demographics, financial, and regulatory information to assess the hospital’s financial and compliance risk related to the delivery of patient care. These functions include timely collection of patient co-pays, deductible, and coinsurance balances, negotiating acceptable payment arrangements or medical bank financing and/or evaluating and referral to public assistance programs. This position is also responsible for the statistical, budget, and policy and procedure manual preparations.The Supervisor of Patient Access Services demonstrates Decision Quality (17), Managing Work (35), and has a knowledge of Total Work Systems (63). The Supervisor must possess Interpersonal Savvy (31), good Manager (Boss) Relationships (4), and be effective in Directing others (20). The supervisor must know and understand the hospital’s financial policies and can direct staff to apply this knowledge to the patient. Must demonstrate strong analytical skills, be a visionary/strategist, and possess strong project management skills. Must be process oriented and take ownership of projects and outcomes. Must demonstrate being proactive in problem solving. Must possess interpersonal savvy to be able to relate and communicate with multiple levels of people possessing different skill sets including subordinate staff, clinicians, and physicians. Must be flexible with work hours to meet demands of a 24/7 operation.EducationMinimum Level of Education Required: High School completion / GEDAdditional requirements:Preferred educational qualifications: Associates degreeLicensure/Certification/RegistrationHFMA CRCR within two years of role.ExperienceMinimum Level of Experience Required: 1 - 3 years of job-related experiencePrior job title or occupational experience: 2-4 years customer service experiencePrior specific functional responsibilities: Experience in Microsoft OfficePreferred experience: Knowledge of healthcare laws and working in hospital EMR systems.