SUPERVISOR- PATIENT ACCESS

PHP Staging Mobile Taleo; Dayton (OH); On-site; USD 52,000 - 70,000; Full time

Job summary

Miami Valley Hospital is seeking a Supervisor of Patient Access to manage the daily operations of the patient access unit and ensure timely collection of demographics, financial data, and regulatory information for risk assessment. The role requires flexible hours and on-call availability to cover all shifts.

The ideal candidate will demonstrate strong analytical skills, project management, and knowledge of hospital financial policies.

Qualifications

• Minimum 1–3 years of job-related experience.
• 2–4 years customer service experience.
• Experience in Microsoft Office.
• Knowledge of healthcare laws and working in hospital EMR systems.

Responsibilities

• Oversee daily operations of the patient access unit.
• Ensure timely collection of demographics, financial data, and regulatory information to manage financial/compliance risk.
• Oversee collection of co-pays, deductibles, and coinsurance; negotiate payment arrangements.
• Develop budget and policy/process manuals; assist in audits and reporting.

Skills

Decision Quality

Managing Work

Total Work Systems

Interpersonal Savvy

Manager Relationships

Directing Others

Microsoft Office

EMR systems

Education

High School completion / GED

Associates degree

HFMA CRCR within two years

Tools

Microsoft Office

Job description

SUPERVISOR- PATIENT ACCESS(

MIAMI VALLEY HOSPITAL- EMERGENCY ROOM

SUPERVISOR OF PATIENT ACCESS

VARIED, FLEX, FLOAT, MUST BE AVAILABLE TO WORK ON CALL TO COVER ALL SHIFTS AS NEEDED

FULL TIME / 80 HOURS PER PAY PERIOD

SOME TRAVEL IS REQUIRED FOR THIS POSITION

The Supervisor of Patient Access is responsible for the daily operations of the assigned unit. This position is responsible for timely collection of demographics, financial, and regulatory information to assess the hospital’s financial and compliance risk related to the delivery of patient care. These functions include timely collection of patient co-pays, deductible, and coinsurance balances, negotiating acceptable payment arrangements or medical bank financing and/or evaluating and referral to public assistance programs. This position is also responsible for the statistical, budget, and policy and procedure manual preparations.

The Supervisor of Patient Access Services demonstrates Decision Quality (17), Managing Work (35), and has a knowledge of Total Work Systems (63). The Supervisor must possess Interpersonal Savvy (31), good Manager (Boss) Relationships (4), and be effective in Directing others (20). The supervisor must know and understand the hospital’s financial policies and can direct staff to apply this knowledge to the patient. Must demonstrate strong analytical skills, be a visionary/strategist, and possess strong project management skills. Must be process oriented and take ownership of projects and outcomes. Must demonstrate being proactive in problem solving. Must possess interpersonal savvy to be able to relate and communicate with multiple levels of people possessing different skill sets including subordinate staff, clinicians, and physicians. Must be flexible with work hours to meet demands of a 24/7 operation.

Qualifications

Education

Minimum Level of Education Required:High School completion / GED

Additional requirements:

Preferred educational qualifications: Associates degree

Licensure/Certification/Registration

HFMA CRCR within two years of role.

Experience

Minimum Level of Experience Required:1 – 3 years of job-related experience

Prior job title or occupational experience:2-4 years customer service experience

Prior specific functional responsibilities:Experience in Microsoft Office

Preferred**experience:**Knowledge of healthcare laws and working in hospital EMR systems.

Primary Location

: OHIO-DAYTON-Miami Valley Hospital

Work Locations

Miami Valley Hospital
1 WYOMING ST
DAYTON 45409-2722

Shift Hours : Varied Flex Float, Weekends, Holidays Shift Length : 8 Hour Shift Length Budgeted Hours (per pay) : 80