Patient Access Supervisor: Lead Scheduling & Service

Shriners Children’s Hospital; Lexington (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Retirement matching

Job summary

Shriners Children’s Hospital is seeking a Patient Access Supervisor to oversee daily operations of the patient access department, ensuring efficient registration, scheduling, and admission processes with a focus on data integrity and regulatory compliance.

This role emphasizes high-quality patient experience and collaboration with the Practice Manager and site leadership to align front-end clinic workflows across locations.

Qualifications

• 3 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment.
• High School Diploma or equivalent (GED).
• Associates degree or higher in a relevant field of study preferred.

Responsibilities

• Provide hands‑on operational support during high‑volume periods, staffing shortages, or urgent workflow needs as appropriate.
• Ensure accurate and timely scheduling, registration, and pre‑registration activities in compliance with established policies and procedures.
• Manage performance and accuracy of scheduling across site scheduling in other facilities in their Market
• Directly supervise Contact Center staff, providing day‑to‑day guidance, coaching, and performance feedback.
• Foster a culture of accountability, teamwork, and service excellence through clear expectations and consistent leadership practices.
• Partner with the Practice Manager and site leadership to ensure alignment between Contact Center operations and front‑end clinic workflows

Education

High School Diploma or equivalent (GED)

Associates degree or higher in a relevant field of study preferred

Tools

Epic

Contact Center/call management software

Job description

Shriners Children’s Hospital is seeking a Patient Access Supervisor to oversee daily operations of the patient access department, ensuring efficient registration, scheduling, and admission processes with a focus on data integrity and regulatory compliance.

This role emphasizes high-quality patient experience and collaboration with the Practice Manager and site leadership to align front-end clinic workflows across locations.