Patient Services & Scheduling Specialist

Shriners Children’s Hospital; Las Vegas (NV); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Shriners Children’s is seeking an on-site administrative professional to support patient communications, scheduling, and record-keeping. You will respond to inquiries with empathy, guide patients through services and clinic processes, and ensure timely documentation in the EHR. Triage urgent calls and protect patient privacy in all interactions.

The role emphasizes active listening, clear communication, and collaboration with care teams to enhance patient satisfaction within a pediatric setting.

Qualifications

• Must communicate with empathy and professionalism.
• Ability to triage calls according to established protocols.
• Accurate and timely documentation in the electronic health record (EHR).
• Commitment to HIPAA and privacy standards.

Responsibilities

• Respond to patient and family inquiries with professionalism and empathy.
• Provide accurate information regarding services, appointments, directions, and clinic processes.
• Triage urgent calls according to established protocols and escalation as appropriate.
• Accurately documents all patient interactions in the electronic health record (EHR).
• Demonstrate active listening and clear communication to reduce misunderstandings and improve patient satisfaction.

Skills

Empathy

Professional communication

Active listening

HIPAA compliance

Tools

EHR documentation

Job description

Shriners Children’s is seeking an on-site administrative professional to support patient communications, scheduling, and record-keeping. You will respond to inquiries with empathy, guide patients through services and clinic processes, and ensure timely documentation in the EHR. Triage urgent calls and protect patient privacy in all interactions.

The role emphasizes active listening, clear communication, and collaboration with care teams to enhance patient satisfaction within a pediatric setting.