Patient Access Representative

Shriners Children's; Pasadena (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Shriners Children’s in Pasadena, CA seeks a Patient Access Representative to be the first point of contact for patients and families, assisting with scheduling, pre-registration, and providing access to financial resources. You will enter and update patient and insurance information in the EHR, verify coverage, check in patients, and obtain consent forms while ensuring regulatory compliance.

Bilingual English/Spanish required.

Qualifications

• High School Diploma required.
• 3+ years in patient access, scheduling, registration or customer service in a healthcare setting.

Responsibilities

• Answer incoming calls on the main operator line.
• Greet and direct patients/families for appointments and treatments.
• Accurately enter and update patient information in the computer system.
• Enter and update patient insurance information.
• Check-in patients for scheduled appointments or admissions.
• Prepare and secure signatures on treatment and billing authorization forms.
• Scan documents into the EHR system.
• Verify insurance coverage for all patients receiving services.

Skills

Bilingual English/Spanish

Customer service

Education

High School Diploma

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

The Patient Access Representative is the first person that our patients and caregivers will have the opportunity to interact. This position provides support to our patients as they are experiencing a life changing event. The support is accomplished by working with the caregiver to schedule appointments, perform pre-registration and registration of new and existing patients, and providing patients with information regarding access to additional external financial resources. In this position, you will have the opportunity to support our patients with issues dealing with scheduling and questions for the provider(s). In addition, you will maintain compliance with hospital and regulatory agencies by obtaining various consents.

Key Responsibilities:

• Answer incoming calls into the main operator line of the facility
• Greets and directs patients/families presenting for appointments and treatment
• Accurately enters and updates patient information into the computer system
• Enters and updatespatient’s insurance information
• Performs check-in of patients who arrive for scheduledappointments or admissions
• Prepares and secures signatures on required treatment and billing authorization forms
• Scans necessary documents into the EHR system
• Verifies insurancecoverage for all patients receiving services

Required Qualifications:

• High School Diploma
• Bilingual (English/Spanish)
• 3+ years’ experience in patient access, scheduling, registration or customer service in a healthcare environment
  Compensation is determined based on years of relevant experience and departmental equity.