Patient Access Supervisor

Shriners Children’s Hospital; Lexington (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Retirement matching

Job summary

Shriners Children’s Hospital is seeking a Patient Access Supervisor to oversee daily operations of the patient access department, ensuring efficient registration, scheduling, and admission processes with a focus on data integrity and regulatory compliance.

This role emphasizes high-quality patient experience and collaboration with the Practice Manager and site leadership to align front-end clinic workflows across locations.

Qualifications

• 3 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment.
• High School Diploma or equivalent (GED).
• Associates degree or higher in a relevant field of study preferred.

Responsibilities

• Provide hands‑on operational support during high‑volume periods, staffing shortages, or urgent workflow needs as appropriate.
• Ensure accurate and timely scheduling, registration, and pre‑registration activities in compliance with established policies and procedures.
• Manage performance and accuracy of scheduling across site scheduling in other facilities in their Market
• Directly supervise Contact Center staff, providing day‑to‑day guidance, coaching, and performance feedback.
• Foster a culture of accountability, teamwork, and service excellence through clear expectations and consistent leadership practices.
• Partner with the Practice Manager and site leadership to ensure alignment between Contact Center operations and front‑end clinic workflows

Education

High School Diploma or equivalent (GED)

Associates degree or higher in a relevant field of study preferred

Tools

Epic

Contact Center/call management software

Job description

Company Overview Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status.

Job Description Job Summary The Patient Access Supervisor at Shriners Hospitals for Children oversees and manages the daily operations of the patient access department, ensuring efficient and compassionate registration, scheduling, and admission processes for all patients. This role focuses on maintaining high standards of patient experience, data integrity, and compliance with all relevant regulations.

Key Responsibilities

• Provide hands‑on operational support during high‑volume periods, staffing shortages, or urgent workflow needs as appropriate.
• Ensure accurate and timely scheduling, registration, and pre‑registration activities in compliance with established policies and procedures.
• Manage performance and accuracy of scheduling across site scheduling in other facilities in their Market
• Directly supervise Contact Center staff, providing day‑to‑day guidance, coaching, and performance feedback.
• Foster a culture of accountability, teamwork, and service excellence through clear expectations and consistent leadership practices.
• Partner with the Practice Manager and site leadership to ensure alignment between Contact Center operations and front‑end clinic workflows

Required Qualifications

• 3 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment
• High School Diploma or equivalent (GED)

Preferred Qualifications

• Associates degree or higher in a relevant field of study preferred
• 1 year of supervisory, lead, or management experience in patient access, scheduling, registration, or customer service in a healthcare environment preferred
• Knowledge of Epic and Contact Center/call management software preferred.

Compensation is determined based on years of relevant experience and departmental equity.

Every day, we provide innovative, compassionate care and conduct leading research that enhances the quality of life for children and their families. We invite you to explore the many rewarding career paths at Shriners Children's, from clinical and non‑clinical positions to education and research opportunities. We’re always looking for driven, compassionate professionals to join our team as nurses, physical therapists, medical assistants, administrative staff and much more. No matter where you're located, you'll find openings at our Shriners Children’s facilities across the U.S., in Canada and Mexico and at our corporate headquarters in Tampa, Florida.

Benefits

• Eligible Shriners Children’s employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance, retirement matching and so much more!