Patient Access Representative

Shriners Children’s Hospital; Pasadena (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Shriners Children’s is seeking a Patient Access Representative in the United States. The role involves greeting patients, verifying insurance, scheduling and pre-registration, and facilitating smooth check-in and registration processes.

The ideal candidate has a High School Diploma, at least 3 years of experience in patient access or related customer service in a healthcare setting, and bilingual English/Spanish capabilities. Compensation aligns with experience and institutional equity.

Qualifications

• 3+ years’ experience in patient access, scheduling, registration or customer service in a healthcare environment.
• Bilingual English/Spanish proficiency required.

Responsibilities

• Answer incoming calls into the main operator line of the facility
• Greets and directs patients/families presenting for appointment(s) and treatment
• Accurately enters and updates patient information into the computer system
• Enters and updates patient's insurance information
• Performs check-in of patients who arrive for scheduled appointments or admissions
• Prepares and secures signatures on required treatment and billing authorization forms
• Scans necessary documents into the EHR system
• Verifies insurance coverage for all patients receiving services

Skills

Bilingual (English/Spanish)

Customer service

Education

High School Diploma

Job description

Company Overview Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status.

The Patient Access Representative is the first person that our patients and caregivers will have the opportunity to interact. This position provides support to our patients as they are experiencing a life changing event. The support is accomplished by working with the caregiver to schedule appointments, perform pre-registration and registration of new and existing patients, and providing patients with information regarding access to additional external financial resources. In this position, you will have the opportunity to support our patients with issues dealing with scheduling and questions for the provider(s). In addition, you will maintain compliance with hospital and regulatory agencies by obtaining various consents.

Key Responsibilities:

• Answer incoming calls into the main operator line of the facility
• Greets and directs patients/families presenting for appointment(s) and treatment
• Accurately enters and updates patient information into the computer system
• Enters and updates patient's insurance information
• Performs check-in of patients who arrive for scheduled appointments or admissions
• Prepares and secures signatures on required treatment and billing authorization forms
• Scans necessary documents into the EHR system
• Verifies insurance coverage for all patients receiving services

Required Qualifications:

• High School Diploma
• Bilingual (English/Spanish)
• 3+ years’ experience in patient access, scheduling, registration or customer service in a healthcare environment

Compensation is determined based on years of relevant experience and departmental equity.

Eligible Shriners Children’s employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance, retirement matching and so much more!

Every day, we provide innovative, compassionate care and conduct leading research that enhances the quality of life for children and their families.

We invite you to explore the many rewarding career paths at Shriners Children’s, from clinical and non-clinical positions to education and research opportunities. We’re always looking for driven, compassionate professionals to join our team as nurses, physical therapists, medical assistants, administrative staff and much more.

No matter where you're located, you'll find openings at our Shriners Children’s facilities across the U.S., in Canada and Mexico and at our corporate headquarters in Tampa, Florida.