Patient Access Operations Supervisor

Ensemble Health Partners; Mount Pleasant (SC); On-site; USD 47,000 - 59,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners is seeking an on-site Patient Access and Pre-Access Supervisor to oversee daily operations of the patient access/pre-access team at the hospital. You will manage scheduling, monitor KPIs, coach staff, and ensure regulatory compliance while driving onboarding and staff development.

The role emphasizes front-end process optimization, exceptional service, and collaboration with clients to improve patient satisfaction and operational efficiency.

Qualifications

• 2-3 years of supervisory experience in healthcare or business field preferred.
• Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements

Responsibilities

• Coordinates all registration duties with direct and indirect reporting employees. Ensures registration and pre-registration duties are completed daily. Provides training to staff. Monitors daily productivity and communicates to staff.
• Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary.
• Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary. Ensures that department coordinates schedule in accordance with organizational policies.
• Responsible for upfront collection process tracking and monitoring. Assigns goals, and provides coaching and corrective action as appropriate.
• On-call rotation which includes days, nights, and weekends as necessary. May be required to provide administrative and educational guidance to staff via telephone.
• Assists with developing department processes and procedures. Conducts staff training, education, and development. Conducts audits to ensure acceptable performance, and provides continual coaching and education as necessary.
• Acts as a resource person for staff and ancillary departments. Embraces standards of behavior to promote service excellence.
• Manages assigned projects regarding implementing, tracking, and process changes. Reports to Patient Access Leadership routinely.
• Participates in daily facility activities as assigned by Patient Access Leadership. Gathers statistical information of assigned. Works in the department as needed.
• Attends facility meetings as required to ensure process alignment and effective communication between clinical team and our team.

Skills

Supervisory experience

Analytical ability

Team leadership

Microsoft Office

Education

2 Year/Associate Degree

4 Year/Bachelor's Degree

High School Diploma or GED

Job description

Ensemble Health Partners is seeking an on-site Patient Access and Pre-Access Supervisor to oversee daily operations of the patient access/pre-access team at the hospital. You will manage scheduling, monitor KPIs, coach staff, and ensure regulatory compliance while driving onboarding and staff development.

The role emphasizes front-end process optimization, exceptional service, and collaboration with clients to improve patient satisfaction and operational efficiency.