Patient Access Supervisor: Lead & Mentor Team

Sinai-Grace Hospital; New Braunfels (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Conifer Health provides guidance and mentorship to Patient Access staff, overseeing daily work, policy enforcement, and performance reporting. The role supports planning for registration processes across admitting, scheduling, ED, and clinic sites, while maintaining high customer service and staff development standards.

The position contributes to the management team to ensure achievement of operational goals, with on-site responsibilities and on-call requirements as needed.

Qualifications

• High School Diploma or equivalent.
• College degree preferred.
• 2 or 4 year college degree in Business, Accounting, Medical Administration or related area preferred.
• 4 plus years experience in medical facility, health insurance, or related area
• 5 plus years experience in Patient Access preferred
• 2 plus years in supervisory or lead role preferred

Responsibilities

• Provides daily support, mentoring, and training to new hires and existing staff.
• Assists in short and long-range planning for Registration processes (Admitting, Centralized Scheduling, ED, clinics).
• Maintains positive customer service and helps resolve issues.
• Enforces policies and helps develop new policies per hospital guidelines.
• Monitors daily activity and generates performance/metric reports (e.g., financial clearance).
• Performs Patient Access functions as needed.
• Part of the management team to meet operational goals.

Skills

Interpersonal skills

Leadership abilities

Health Care IT knowledge

Revenue Cycle knowledge

Communication (oral/written)

Education

High School Diploma or equivalent

College degree preferred

Business/Accounting/Medical Admin degree preferred

Job description

Conifer Health provides guidance and mentorship to Patient Access staff, overseeing daily work, policy enforcement, and performance reporting. The role supports planning for registration processes across admitting, scheduling, ED, and clinic sites, while maintaining high customer service and staff development standards.

The position contributes to the management team to ensure achievement of operational goals, with on-site responsibilities and on-call requirements as needed.