Patient Access Lead: Fast, Friendly Service

CommonSpirit Health; Omaha (NE); On-site; USD 65,000 - 90,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Access Supervisor to lead the daily operations of the Registration department, directing staff, coordinating prior authorization and scheduling, and ensuring efficient, courteous service for patients.

The role emphasizes operational excellence, staff development, budget awareness, and continuous process improvement to deliver high‑quality patient access across the facility. This position requires strong leadership and a commitment to patient‑centered care.

Qualifications

• Bachelor's degree in related discipline and 1–3 years of related experience.
• 3 years of work experience in the discipline.

Responsibilities

• Researches inquiries, complaints and requests by internal/external customers and resolves issues.
• Monitors budget and informs management of issues with potential budget impact; develops guidelines and training materials.
• Schedules, supervises, audits, and evaluates work of staff in financial counseling, insurance verification, referrals, training and other admin duties.
• Interviews candidates and participates in employment decisions; orients employees and conducts staff meetings; approves timecards.
• Coaches staff, provides feedback, and participates in performance management; resolves issues beyond staff authority.
• Monitors and assesses operations to identify improvements; implements changes and provides training.

Skills

Staff supervision

Customer service

Budget monitoring

Process improvement

Training and coaching

Communication

Leadership

Education

Bachelor's degree in related discipline

Master's degree in related discipline

Job description

CommonSpirit Health is seeking a Patient Access Supervisor to lead the daily operations of the Registration department, directing staff, coordinating prior authorization and scheduling, and ensuring efficient, courteous service for patients.

The role emphasizes operational excellence, staff development, budget awareness, and continuous process improvement to deliver high‑quality patient access across the facility. This position requires strong leadership and a commitment to patient‑centered care.