Patient Access Supervisor: Team Lead & Process Optimizer

Carle-Health; Normal (IL); On-site; USD 36,478 - 60,917; Full time

Job summary

Carle Health is seeking a Patient Access Supervisor to oversee registration operations at assigned campuses and hubs. You will supervise and train staff, monitor productivity, and ensure accurate, efficient registration and cashier functions to deliver an exceptional patient experience.

The role supports managing staffing, HR functions, and performance, with a focus on process improvements and compliance. CHAA certification within 18 months is required.

Qualifications

• Associate degree required.
• Minimum of two (2) years of Patient Access experience required.
• Must obtain Certified Healthcare Access Associate (CHAA) certification within 18 months of hire.

Responsibilities

• Assist managers with all human resource functions for Patient Access including screening, hiring scheduling and evaluating staff as well as mentoring, coaching, disciplining and terminating staff using established company policy.
• Provides departmental leadership, communication, planning and problem-solving skills for Patient Access and Revenue Cycle processes
• Responsible for overseeing the day to day workflow of the office including the review of staffing needs and supervision and training of staff in good customer relations and office procedures.
• Ensure that the daily operations are run effectively and efficiently by streamlining processes and managing workload.
• Responsible for ensuring staff are following all established processes to ensure comprehensive and accurate completion of job duties.
• Continuously identify process improvement areas, recommend changes, and implement accordingly.
• Responsible for schedules and staffing of team members including monitoring timecards, timecard corrections, and identifying gap staffing coverage
• Make recommendations for operational changes, staffing alignment changes, budgetary allowances, etc.
• Establish effective mechanisms of communication with team members, patients, UnityPoint Health affiliate personnel to foster an environment, of openness, trust, teamwork and staff development.
• Demonstrate sound fiscal management of operation through the elimination of waste.
• Under the supervision of Patient Access Manager, coordinates and plans staff meetings and huddles for assigned campus and/or registration hubs.
• Responsible for all aspects of hiring, interviewing and selecting staff for assigned registration areas.
• Monitors productivity and errors of staff.
• Recommends and implements training based on these reports.
• Monitors daily activity and productivity, recommending adjustments to staff responsibilities to meet department goals.
• Works with the leadership to develop an effective training program for new staff and ongoing training for existing staff.
• Completes annual performance appraisals for direct reports.
• Provides computer support to team members.
• Assist team members with daily duties as needed.

Skills

Leadership

Staff supervision

Training & development

Employee coaching

Scheduling

Performance management

Education

Associate degree

Tools

Kronos

DCR tracker

Job description

Carle Health is seeking a Patient Access Supervisor to oversee registration operations at assigned campuses and hubs. You will supervise and train staff, monitor productivity, and ensure accurate, efficient registration and cashier functions to deliver an exceptional patient experience.

The role supports managing staffing, HR functions, and performance, with a focus on process improvements and compliance. CHAA certification within 18 months is required.