Patient Access Supervisor - Lead & Coach Front Desk Team

HealthNet; Indianapolis (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, and Vision

401k Match

Paid Time Off

Tuition Reimbursement

Job summary

HealthNet in Indianapolis is seeking a Patient Access Supervisor to lead the patient access specialists who field calls from patients, providers, and partners. This role focuses on coaching, training, and ensuring high-quality service while managing registrations, scheduling, and information accuracy.

The supervisor will monitor performance, provide feedback, and work with management to improve processes, aiming to deliver efficient access to care and adherence to policies.

Qualifications

• High school diploma or equivalent required; management education preferred.
• Call center, customer service, or supervisory experience may be required.
• Proficiency with technology, especially computers, software applications, and phone systems.
• Exceptional verbal and written communication skills.
• Ability to coach, train, and motivate employees and evaluate performance.
• Strong understanding of HealthNet policies and procedures.

Responsibilities

• Greets and ascertains customer needs via telephone and directs callers appropriately.
• Completes registrations and pre-registrations for patients by entering demographic and other data into the system.
• Schedules and reschedules appointments; coordinates with providers and staff as needed.
• Answers questions and triages calls; provides information within area of responsibility.
• May request medical records or radiology exams prior to appointments with proper consent.
• Maintains accuracy and completeness of documentation and complies with policies.

Skills

Leadership

Customer service

Verbal communication

Call center experience

Coaching and training

Education

High School Diploma

Management education preferred

Tools

Phone systems

Health IT systems

Job description

HealthNet in Indianapolis is seeking a Patient Access Supervisor to lead the patient access specialists who field calls from patients, providers, and partners. This role focuses on coaching, training, and ensuring high-quality service while managing registrations, scheduling, and information accuracy.

The supervisor will monitor performance, provide feedback, and work with management to improve processes, aiming to deliver efficient access to care and adherence to policies.