Patient Access Center Lead - Coach & Optimize Service

HEALTHNET INC; Indianapolis (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Match

Paid Time Off

Job summary

HealthNet Inc. seeks a Patient Access Supervisor in Indianapolis to lead a team of access specialists, manage registrations, and uphold service standards. The role emphasizes coaching, training, and performance coaching to enhance patient experience.

The supervisor will monitor calls, support daily operations, and collaborate with management on process improvements while ensuring accuracy and compliance with policies.

Qualifications

• Experience supervising patient access or call-center staff.
• Strong customer-service and communication skills.
• Ability to train and coach team members and monitor performance.

Responsibilities

• Greet and register patients by phone, collect demographic and insurance information.
• Supervise patient access specialists and ensure call center goals are met.
• Provide ongoing coaching and training to improve service quality and efficiency.
• Monitor performance, generate reports, and support process improvements.
• Assist in scheduling and clerical tasks as needed.

Skills

Supervision

Customer service

Coaching

Leadership

Communication

Education

High School Diploma

Tools

Phone systems

CRM software

Job description

HealthNet Inc. seeks a Patient Access Supervisor in Indianapolis to lead a team of access specialists, manage registrations, and uphold service standards. The role emphasizes coaching, training, and performance coaching to enhance patient experience.

The supervisor will monitor calls, support daily operations, and collaborate with management on process improvements while ensuring accuracy and compliance with policies.