Patient Access Team Lead — Growth & Impact

Marion County Public Health Department; Indianapolis (IN); On-site; USD 65,000 - 90,000; Full time

Job summary

Eskenazi Health seeks a Team Leader, Patient Access Services in Indianapolis to coordinate front-end operations, registration, insurance verification, and TOS collections. You will supervise staff, ensure service quality, and collaborate with management.

The role requires a Bachelor’s degree or supervisory experience, knowledge of Epic and related revenue-cycle systems, and strong communication. This full-time position offers day shifts and a collaborative hospital environment.

Qualifications

• Accredited Bachelor's degree preferred; OR two (2) years of experience in patient access or a related medical field; OR one (1) year of supervisory or management experience
• Possesses or completes designated HBI certifications
• Indiana Navigator Certification at time of hire or must obtain within the 122 day introductory period

Responsibilities

• Monitors quality by performing audits of departmental outputs and ensures all associated processes are followed consistently
• Addresses and resolves complaints related to customer service; escalates to appropriate resources when necessary
• Completely performs functions of assigned frontline staff; is the at elbow subject matter expert for frontline staff and trains new personnel
• Ensures organizational adherence to Eskenazi Health Administrative and Patient Access Services policies
• Assists Supervisor and/or Manager in educating staff of any changes pertinent to their roles
• Acts in capacity of Supervisor or Manager in his/her absence, and informs Supervisor or Manager of all issues upon his/her return
• Communicates effectively and maintains positive working relationships with patients, management and other employees to promote teamwork, cooperation and a positive public image of Eskenazi Health
• Performs and tracks multiple tasks accurately in short timeframes; works quickly and accurately in a fast-paced environment while managing multiple demands
• Ensures that all Epic work queues related to departmental functions are cleared within the guidelines established by department

Skills

Epic

ADT Interface

HIM systems

Revenue Cycle

MS Office

Education

Bachelor's degree preferred

2 years patient access or related field

Tools

Epic

ADT Interface

HIM Systems

Revenue Cycle systems

Job description

Eskenazi Health seeks a Team Leader, Patient Access Services in Indianapolis to coordinate front-end operations, registration, insurance verification, and TOS collections. You will supervise staff, ensure service quality, and collaborate with management.

The role requires a Bachelor’s degree or supervisory experience, knowledge of Epic and related revenue-cycle systems, and strong communication. This full-time position offers day shifts and a collaborative hospital environment.